
Records and Results Officer
2 days ago
Who we are:
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.
Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do_._
What’s the job?
The Records and Results Officer will provide expert administrative support across all of the core student administration processes, enabling the campus teams to focus on customer service delivery. The role supports students studying on campus and online and also provides outstanding levels of service to the broader campus communities, including customer service officers, academic staff and contact centre teams.
Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Senior Records and Results Coordinator you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.
Note: You must hold full time working rights in Australia to be successfully considered for this role. This role requires you to be on campus. Sponsorship not available for this role.
Day-to-day accountabilities:
- Work to ensure old records are archived consistently
- Student enquiries requiring archive search
- Managing antecedent institution and student records enquiries
- Ensure the integrity of student academic transcripts, results, parchments, etc.
- Maintain the integrity of student data as it relates to students' results
- Work with campus teams, Academic Administration and IT to investigate and resolve SIS issuance errors
- Undertake regular training with staff across the group regarding results and records issues
- Undertake regular process improvement reviews
- Ensure data integrity checking of student data is undertaken on a regular basis to ensure the integrity of student records and the adherence of all staff to the Groups policies, procedures, and relevant legislation such as the Privacy act.
- Create, update and maintain Records and Results Process Documentation
- Maintain and document and track certification doc signatories
- Undertake to assist with other student progressions related work as required
- Ensure student results are processed and distributed in accordance with policy and in line with deadlines set by the academic calendar
For more information about the duties of this role, please find the
**Job Description**:
Who you are
- Relevant diploma, undergraduate degree or equivalent (preferred)
- Experience in student administration within a higher education college or university (preferred)
- Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
- High level teamwork and the ability to work with and/or be a member of multiple teams
- Superior verbal and written communication skills, and the capacity to communicate clearly
- Proficiency in computer and software skills, particularly in word processing, spread sheets and using enterprise-wide records management systems
- Attention to detail and the ability to undertake high volumes of administrative processing efficiently and with a high level of accuracy
- Knowledge of and use of administrative policies and procedures including records management
- Creativity in solving problems and generating innovative solutions
Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, _Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.
We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.
What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Austr
-
International Records Officer
2 weeks ago
Surry Hills, New South Wales, Australia Acknowledge Education Full time $60,000 - $90,000 per yearCompany DescriptionAcknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.We deliver programs across health & community services, social work, engineering...
-
Records & Archives Projects Officer
2 weeks ago
Baulkham Hills, Australia The Hills Shire Council Full time**About the role**: This role partners with business units across the organisation, reviewing business system uses and work practices to provide expert advice and strategies to improve recordkeeping processes and EDRMS compliance across all systems. The position ensures the management of records throughout the records continuum by conducting audits and...
-
Office Support Assistant
3 days ago
Surry Hills, New South Wales, Australia PARTALE Full time $60,000 - $80,000 per yearWork part-time (2–3 days a week) from our gorgeous Sydney showroom in the heart of Surry Hills.AFR Best Place to Work join a supportive, energetic and passionate team that puts sustainability and ethics at the heart of everything they do. B Corp certified business - market leader in our category. Global brand with showrooms in Sydney, Melbourne, Brisbane,...
-
Office Support Assistant
2 days ago
Surry Hills, New South Wales, Australia Armadillo Full time $60,000 - $90,000 per yearWork part-time (2–3 days a week) from our gorgeous Sydney showroom in the heart of Surry Hills.AFR Best Place to Work 2023join a supportive, energetic and passionate team that puts sustainability and ethics at the heart of everything they do.B Corp certified businessmarket leader in our category.Global brand with showrooms in Sydney, Melbourne, Brisbane,...
-
Office Support Assistant
1 day ago
Surry Hills, New South Wales, Australia PARTALE Full time $50,000 - $80,000 per yearWork part-time (2–3 days a week) from our gorgeous Sydney showroom in the heart of Surry Hills.AFR Best Place to Work join a supportive, energetic and passionate team that puts sustainability and ethics at the heart of everything they do.B Corp certified business - market leader in our category.Global brand with showrooms in Sydney, Melbourne, Brisbane,...
-
Candidate Manager
5 days ago
Surry Hills, New South Wales, Australia Edwards and Co Full time $90,000 - $120,000 per yearHere at Edwards and Co, we're redefining boutique healthcare recruitment. Balancing precision, speed and genuine relationships to deliver an exceptional experience for both clients and candidates.We're seeking a motivated individual ready to bring their expertise in the Nursing sector to our dynamic team. As Candidate Manager, you'll be supporting a...
-
Office Manager
1 week ago
Surry Hills, Australia McAleer Direct Pty Ltd Full time**Key Responsibilities** - **Lead and mentor a multidisciplinary team**, including task allocation, performance assessment, and coordination of training and development. - Manage the **day-to-day operations of the office**, including supplies, filing, and document management, ensuring everything runs smoothly. - Administer **company systems, compliance...
-
Technical Support Officer
4 days ago
Surry Hills, Australia NSW Government -NSW Police Force Full time**Computer Systems Officer Level 3**: - **Temporary Full-Time**: - **Surry Hills** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...
-
Accounts Officer
1 week ago
Surry Hills, New South Wales, Australia Challenger Services Pty Ltd Full time $60,000 - $80,000 per yearChallenger Services Group is looking for a motivated and analytical Accounts Officer to join our dynamic finance team in Surry Hills. If you have a passion for numbers, enjoy navigating the complexities of payroll, and are seeking to advance your career within a dynamic and collaborative environment, this role presents an excellent opportunity to do so.Why...
-
Payroll Officer
6 days ago
Surry Hills, Australia Guzman y Gomez Full time**Company Description** At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way...