Technical Support Officer

**Computer Systems Officer Level 3**:

- **Temporary Full-Time**:

- **Surry Hills**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a **Technical Support Officer** to be part of our Investigative Systems Support, Technology Command. The **Technical Support Officer** **provides broad-ranging support to users, undertake hardware engineering and software configuration activities, troubleshoots and resolves issues across NSWPF ICT environment.

The Technical Support Officer will be principally responsible for providing technical support and maintenance for Body Worn Video cameras and other evidentiary multimedia recording devices utilised by front line police officers. At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include: Working collaboratively on ICT initiatives that support the community through policing practices; Opportunities for personal growth / development and training programs; Free In-house gym facilities with state-of-the-art fitness equipment; Corporate wellbeing programs including seminars and the Fitness Passport; Flexible work options; Annual leave loading; Free annual influenza vaccination; Salary packaging options via superannuation contributions or a novated vehicle lease; 5-minute walk to train station, Westfield and Parramatta CBD.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc;
**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
The Technical Support Officer principally provides support and maintenance for multimedia systems, including image / Video capture devices, captured content and associated back-end systems used for storage and retrieval. Outline how your experience and skills relates to this role

**Target Question 2**:
Demonstrate your experience and knowledge for troubleshooting issues encountered with multimedia recording devices

If you require any further information about this opportunity, please contact the hiring manager **Thinh Nguyen via 0292654705.**
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**:
The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.