Ict Customer Support Officer

1 week ago

Maitland, Australia APG Workforce Full time

Government Role - Flexible WFH options
- $33.40 - $49.80 /h + super
- 1 Year contract + Possibility of extension

APG is currently seeking an ICT Customer Support Officer for a 1 Year contract within a Maitland Government Sector..

**Primary purpose of the role**
- **$33.40 - $49.80 /h + super**:

- **flexible Work from home options**:

- Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues.
ICT Support Officer delivers and supports ICT services for NSW departmental offices, involving the diagnosis and resolution of incidents and deployment of the department’s standardised infrastructure, hardware and systems. The role contributes to a high performing team and acts to ensure excellent customer service and continuous service improvement.

**Key accountabilities**:

- Diagnose and resolve ICT incidents and issues via remote-support tools, telephone and on-site support
- Provide and maintain ICT support services in accordance with the Department’s standards, policies and operating procedures and agreed service levels
- Participate in the deployment, maintenance and improvement of the Department’s standardised ICT systems
- Provide operational technical advice to departmental offices in accordance with the Department’s standardised ICT technologies, policies and operating procedures.
- Contribute to the improvement of ICT services to NSW Departmental offices through the escalation of relevant incidents, requests and problems
- Provide advice to principals, managers and others about the Department’s standard ICT technologies and services to assist their decisions about effective use of available equipment
- Maintain accurate records in accordance with Departmental protocols.

**Requirements**:

- must have Working with children check or willing to obtain
- must have previous experience working within a similar role

**How to Apply**:
If this sounds like the right opportunity for you, please APPLY NOW with your resume outlining your experience including a cover letter why you would be suited to the role and your availability to start.

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