Current jobs related to Technology Advisor - Melbourne - Victorian School Building Authority

  • Real Estate Advisor

    20 hours ago

    Melbourne, Australia My Real Estate Advisor Full time

    My Real Estate Advisor Pty Ltd Web based business Residential Sales Full time More jobs from this company **Up and coming and established Real Estate Agents wanted Australia-wide to help build our brand** An exciting opportunity to join our team as a Real Estate Advisor with My Real Estate Advisor. My Real Estate Advisor has access to a wide range of...

  • HR Advisor

    8 hours ago

    Melbourne, Victoria, Australia Technology CII Full time

    Join to apply for the HR Advisor role at Technology CII2 days ago Be among the first 25 applicantsJoin to apply for the HR Advisor role at Technology CIIGet AI-powered advice on this job and more exclusive features.Join a leading industrial and manufacturing company as an HR Advisor, where you'll play a key role in supporting the human resources manager...

  • Procurement Advisor VPS4

    3 days ago

    Melbourne, Victoria, Australia Technology CII Full time

    Join to apply for the Procurement Advisor VPS4 role at Technology CII1 day ago Be among the first 25 applicantsJoin to apply for the Procurement Advisor VPS4 role at Technology CIIAs an Advisor in the Procurement Solutions team, you'll play a key role in supporting the end-to-end procurement of goods and services across the organisation. You'll contribute to...

  • Account Technology Advisor

    2 weeks ago

    Melbourne, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see...

  • Digital Information Technology

    2 weeks ago

    Melbourne, Australia Hudson Australia Full time

    An advisor who has Enterprise Architecture level understanding of Digital Information Platforms and in depth knowledge of digital capabilities. **Job Title: Principal Advisor - Digital Information Technology** **Job Type: Permanent full-time** Location: Melbourne/Brisbane/Canberra *** **Our Client** Our client is a Federal Government owned...

  • Associate Director, Customer Technology Advisor

    7 days ago

    Melbourne, Australia Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Advanced Technology Client Advisor

    12 hours ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $140,000 - $200,000

    We are seeking a Customer Success Strategist to drive customer outcomes across our enterprise environments.As a seasoned professional with 5+ years of experience in Technical Account Management, Customer Success or similar client-facing roles, you will act as a trusted advisor ensuring successful adoption, value realization, and lasting partnerships with...

  • Safer Community Advisor

    5 days ago

    Melbourne, Australia Swinburne University of Technology Full time

    The Safer Community Advisor is responsible for the intake, triage, assessment, investigation, and risk management of problem behaviours referred to the Safer Community service. This service acts as the central point for enquiries, reporting, assessment, and coordination of issues such as problem behaviours, sexual harassment and assault, domestic and family...

  • Digital Workplace Advisor

    5 days ago

    Melbourne, Australia Swinburne University of Technology Full time

    We are seeking a Digital Workplace Advisor to join the Digital Workplace Experience (DWX) team within Information Technology. Reporting to the Digital Workplace Support Team Leader, you will deliver exceptional service by addressing technology needs, providing face-to-face and omni-channel support, and resolving daily issues with a focus on Service...

  • 2 X Career Support Advisors

    1 week ago

    Melbourne, Australia Swinburne University of Technology Full time

    The Skills and Jobs Centre at Swinburne University of Technology is seeking two qualified and experienced Career Support Advisors to join their supportive team. You will play a key role in providing high-quality career guidance, job readiness support, and information on training, courses, and career pathways. You will work primarily with priority community...

Technology Advisor

2 weeks ago

Melbourne, Australia Victorian School Building Authority Full time

Location: Melbourne | CBD

Job type: Full time / 30/06/2027

Organisation: Victorian School Building Authority

**Salary**: $95,102 - $107,905

Occupation: IT and Telecommunications

Reference: VG/DE/VSBA/1838891


**Multiple Positions | VPS4 Fixed Term - Full Time until 30th June 2027|**

**About the Department**

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

**About the Victorian School Building Authority**

The Victorian School Building Authority (VSBA) is part of the Department of Education. Established in 2016, it oversees Victoria's largest school building program since the state introduced free public education in the 1870s.

The VSBA upgrades and expands existing schools and plans, designs and builds new schools to meet enrolment demand. We also support schools to maintain their buildings and grounds by offering expert advice and coordinating maintenance programs and grants.

With Victoria recently introducing two years of funded kindergarten, the VSBA is also working with the early childhood sector on a massive kindergarten construction program.

**About the Division**

The Corporate Division provides corporate support to all VSBA teams and fulfills an important assurance and oversight role. They guide VSBA to achieve strategic objectives and ensure decision-making is transparent and accountable.

The division also coordinates communication and consultation with local communities about their school building projects. They develop graphic design and video content, manage our social media channels, lead organisational customer service reform, distribute our e-newsletters and organise ministerial and other events for our projects. The Division also leads the organisational customer service reform and uplift program.

**About the Role**

Reporting to the Application Support Team Leader, Business Systems, the Technology Advisor - Systems Support is the primary contact for users submitting incidents or service requests to the Business Systems Service Desk. The advisor provides initial support by analysing, troubleshooting, and resolving requests, escalating issues as needed for further attention.

Key Responsibilities:

- Monitor and resolve service desk tickets, focusing on level one support with some level two tasks.
- Provide technical assistance to VSBA staff, DE users, and external users.
- Maintain and support current technologies, including Oracle ERP, Oracle Aconex, Oracle Primavera Cloud, and SharePoint forms.
- Contribute to process improvements and manage corporate information systems for records and financial data.
- Update and maintain support knowledge base documents.
- Show respect and consideration for others' ideas and feelings.
- Seek continuous improvement opportunities and encourage innovation.
- Monitor client and stakeholder satisfaction.
- Adapt to different working styles and collaborate effectively with team members.
- Cooperate and work towards team goals, resolving conflicts constructively.
- Implement changes to improve service outcomes, quality, and timeliness.
- Take responsibility for resolving issues promptly and professionally.
- Perform other duties as assigned.

All VSBA staff have a shared responsibility to meet the same service standards outlined in the _VSBA Customer Service Charter_. Our goal is to make every interaction with the VSBA a positive one for our customers, colleagues and key partners regardless of our individual role or team.

**Attributes**
- **Service Desk Support**: Monitor and resolve service desk tickets, primarily focusing on level one support with some level two responsibilities.
- **Technical Assistance and System Maintenance**: Provide support for various technologies (Oracle ERP, Oracle Aconex, SharePoint), and maintain corporate systems for records and financial data.
- **Process Improvement and Knowledge Management**: Contribute to process improvements, update support documentation, and ensure efficient system operations.
- **Teamwork and Collaboration**: Work effectively with team members, adapt to different working styles, and foster a collaborative environment to achieve team goals.
- **Stakeholder Engagement and Accountability**: Monitor client and stakeholder satisfaction, take responsibility for resolving issues, and drive improvements in service quality and timeliness.

**Desirable**Qualifications and Experience**
- Certificate in ITIL or similar IT service management is desirable.
- Relevant tertiary qualification in Information Technology is desirable.
- Highly preferred experience with Oracle Primavera Cloud, Oracle Acone