Senior Technology Advisor

About the Role

Reporting to the Manager, Business Systems, the Senior Technology Advisor - Application Team Leader will collaborate closely with the Manager to establish, oversee, and maintain application platform support for Victorian School Building Authority stakeholders.

Key Responsibilities

• Work closely with the manager to lead and oversee the Service Desk team, ensuring efficient monitoring and resolution of support tickets, with a focus on Level 1 support and guidance for Level 2 issues.
• Provide technical leadership and mentorship to team members supporting VSBA staff, DE users, and external users of supported systems, in alignment with the manager's strategic direction.
• Ensure high-quality support for Oracle Primavera Cloud, Oracle Aconex, Oracle ERP, and SharePoint, delivering consistent 1st and 2nd level support across all applications.
• Support current technologies including Oracle ERP, Oracle Aconex, Oracle Primavera Cloud, and SharePoint forms and system administration, providing expert guidance to the team under the manager's oversight.
• Drive process improvements and maintain corporate information systems for records management and financial reporting, ensuring compliance and efficiency.
• Maintain and enhance the support knowledge base, ensuring all documentation is up to date and accessible to the team.
• Foster a collaborative and respectful team culture by showing consideration for others' ideas, promoting knowledge sharing, and encouraging innovation.
• Monitor client and stakeholder satisfaction, proactively addressing issues and implementing improvements to service delivery, in consultation with the manager.
• Work closely with the manager to lead conflict resolution within the team and ensure effective collaboration to achieve team goals set in partnership with the manager.
• Work closely with the manager to implement changes to work methods to improve outcomes, quality, and timeliness of service.
• Take prompt responsibility for resolving complex issues escalated from the team, maintaining a professional and solution-focused approach.
• Fulfil other duties as assigned to support team and organisational objectives, in coordination with the manager.

All VSBA staff have a shared responsibility to meet the same service standards outlined in the VSBA Customer Service Charter. Our goal is to make every interaction with the VSBA a positive one for our customers, colleagues and key partners regardless of our individual role or team.

Attributes

• Technical Expertise: Deep knowledge of enterprise applications and ability to translate complex business processes into technical solutions.
• Leadership and Team Management: Ability to lead, mentor, and motivate a high-performing support team while fostering collaboration and resolving conflicts.
• Communication and Stakeholder Management: Excellent verbal and written communication skills, with a customer-focused mindset.
• Problem Solving and Continuous Improvement: Proactive in identifying system gaps, improving processes, and resolving escalated issues efficiently.
• Personal Attributes: Collaborative, adaptable, respectful, results-driven, and accountable for achieving team and organisational objectives.
• Technologies Supported: Oracle Primavera Cloud, Oracle Aconex, Oracle ERP, iTWOcx (RIB), SharePoint, SQL Server, SSRS, PowerBI.

Desirable Qualifications and Experience

• Certificate in ITIL or a similar IT service management framework is highly desirable.
• Relevant tertiary qualification in Information Technology or a related field is desirable.
• Strong experience with Oracle Primavera Cloud, Oracle Aconex, and/or Oracle ERP is highly preferred.
• Proven experience working with complex business processes across large Tier 1 applications.
• Demonstrated expertise in system administration, configuration, and integration of enterprise systems.
• Contemporary knowledge of information management technologies and their application within a business context.
• Basic scripting and programming knowledge, including experience writing SQL queries.
• Strong stakeholder management and communication skills, with the ability to coordinate between technical teams, business users, and vendors

How to Apply

Applicants are required to submit a CV and cover letter (max. 2 pages for cover letter) which summarises their skills, relevant experience and suitability to the role.

About the Department

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

About the Victorian School Building Authority

The Victorian School Building Authority (VSBA) is part of the Department of Education. Established in 2016, it oversees Victoria's largest school building program since the state introduced free public education in the 1870s.

The VSBA upgrades and expands existing schools and plans, designs and builds new schools to meet enrolment demand. We also support schools to maintain their buildings and grounds by offering expert advice and coordinating maintenance programs and grants.

With Victoria recently introducing two years of funded kindergarten, the VSBA is also working with the early childhood sector on a massive kindergarten construction program.

About the Division

The Corporate Division provides corporate support to all VSBA teams and fulfills an important assurance and oversight role. They guide VSBA to achieve strategic objectives and ensure decision-making is transparent and accountable.

The division also coordinates communication and consultation with local communities about their school building projects. They develop graphic design and video content, manage our social media channels, lead organisational customer service reform, distribute our e-newsletters and organise ministerial and other events for our projects. The Division also leads the organisational customer service reform and uplift program.

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at

For further information pertaining to the role, please contact Resymy in theSystems Unit via

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 27/10/2025