Current jobs related to Product Support Representative Wa - Perth - Austin Engineering Limited


  • Perth, Australia Chandler Macleod Full time

    Fantastic and unique opportunity for an experienced Boiler Maker to come off the tools into a client representative role, offering mobile plant technical support on site to mining clients across the Pilbara. This highly visible position is offered on an 8/6 roster FIFO from Perth. The **Product Support Representative** will bring a background in WA surface...


  • Perth, Australia Simplot Full time

    In Australia, the J.R. Simplot Company’s core operations are food manufacturing and agriculture, encompassing potato, vegetable, seafood and sauce operations. We supply a wide range of frozen, shelf-stable and chilled products to Australia and New Zealand’s major retail and foodservice customers and are part of Simplot’s Global Food business. With 17...


  • Perth, Western Australia beBeeCustomerSupport Full time $90,000 - $120,000

    Job Title: Senior Recruitment Consultant | Customer SupportAbout the RoleThis is a unique opportunity to work as a WA customer service representative, supporting customers in Western Australia and ensuring their queries are resolved promptly.Key ResponsibilitiesTo provide exceptional customer support to clients in Western Australia, addressing their...


  • West Perth, Australia Royal Automobile Club of WA Full time

    With 1.2 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led, member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." We are looking for a proactive individual to join RAC Insurance in the Product and Sales team as a Product Support...


  • Perth, Australia Cummins Full time

    **Annual salary Company Vehicle annual bonus**Hybrid work arrangement**Perth Airport location** We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for a talented **Product Support Representative** to join our...


  • West Perth, Australia Royal Automobile Club of WA Full time

    About RAC With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA”. About the role: An exciting new opportunity has become available for a Tourism Product Coordinator...


  • West Perth, Australia Royal Automobile Club of WA Full time

    About Us: - With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."- Your Opportunity: - In the Customer Service and Sales Representative role -_ known as _Member Solutions...


  • Perth, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable equipment range lies a team of talented and dedicated people committed to providing industry-leading after sales service and reliable solutions. **Opportunity** Due to an increase in demand...


  • Perth, Australia CrewSELECT Full time

    CrewSELECT are supporting their client who delivers high-quality products and solution services to the mining industry in their search for an **External Product Support Representative** to join their team in Perth. **Job Overview**: - The Product Support Representative must have proven experience in an equivalent role,having worked within a distributor,...


  • Perth, Australia Madison Group Enterprises Full time

    Overview **Are you ready to turn up the volume on your sales career?** Do you thrive on connecting passionate people with the best audio gear on the planet? At MadisonAV, we’re not just selling products; we’re enabling sonic dreams and amplifying connections across Australia. If you live for the thrill of the sale and have a deep love for all things...

Product Support Representative Wa

2 weeks ago


Perth, Australia Austin Engineering Limited Full time

**DESCRIPTION **OF THE ROLE**:
Austin is a leading global provider of innovative engineering mining solutions and products. Austin (ASX:ANG) is a leading designer, builder, and sustainer (on and off mine site) of customised mining solutions for the world’s largest mining companies. Headquartered in Perth, Australia, Austin provides our partners across six continents, innovative and market-leading end-to-end mining solutions. From our facilities in Australia, Indonesia, Africa, Canada, America, Chile. Austin delivers a global and local presence in the world’s principal mining regions delivering high-quality, cost-effective solutions, delivered on time and backed by a life of product support.

**Your future role**

Austin has an exciting permanent full-time employment opportunity for a suitable Product Support Representative for Western Australia. The Product Support Representative is accountable to the Sales Manager West for the efficient administration and control of all sales enquiries from the quote through to delivery and after sales support. This role will require regular customer site interaction for product inspection and support.

**Role duties**
- Ensure that all after sales enquiries are managed in a timely and professional manner.
- Provide technical advice and assistance to all customers in a timely manner.
- Carry out regular visits to sites to follow up on all Austin Engineering products supplied to customers and respond to warranty issues
- Manage and provide sales estimates and quotations where required.
- Canvas for repair and maintenance work with new and existing customers
- Raising detailed job cards and providing detailed scope of work information and instructions to the relevant departments
- Liaise with the workshop and planning departments to ensure timely delivery of all projects and keep the customer up dated on progress.
- Ensure all relevant department managers are informed of any customer issues arising during the project which may lead to a delay in delivery or a cost overrun.
- Provide internal recommendations on product improvements from customer feedback in the field including the collection, collation and analysis of product performance data.
- Coordinate and manage all enquiries received by the sales department for all new products and after sales support.
- Keep up to date with competitors market price movements and in particular with current competitor strategy.
- Follow the quoting and tendering procedure in accordance with the Corporate Delegation of Authority document
- Work with the sales staff to develop new and innovative ways to improve estimating accuracy and improve the time in completing quotes for customers.

**MANDATORY **QUALIFICATIONS & LICENCES**:

- Engineering trade qualifications or Engineering degree qualified essential.
- Extensive knowledge of and experience working with mining attachment products, specifications and performance.

**SKILLS **& EXPERTISE**:

- Experience with Microsoft software packages desirable.
- Knowledge of contemporary trends and issues within the mining industry.
- Experience in sales & marketing essential, estimating and quoting favourable.
- Ability to work under pressure, meet deadlines and provide exemplary customer service.
- Strong problem-solving skills
- Highly motivated self-starter
- Excellent verbal and written communication skills,
- Competitive salary and employee support
- Supportive, dynamic, professional, and evolving company
- Employee benefit scheme with amazing discounts at major retailers etc.
- Growth and career opportunities working in a global organisation

Product Support Representative WA / Technical Support Mining Job in Kewdale, Perth WA - SEEK

At Austin Engineering our people are valued as vital members of our diverse and expanding workforce. We provide a supportive and inclusive team environment, where learning and development are encouraged and promoted.

**Come and join the futurea truly global world-class team**

If you believe you have what it takes to join an equal opportunity company that prides themselves on growth through safety, quality and diversity, please contact us today and make sure you attach your cover letter and CV.