Product Support Officer

4 days ago

West Perth, Australia Royal Automobile Club of WA Full time

With 1.2 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led, member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." We are looking for a proactive individual to join RAC Insurance in the Product and Sales team as a Product Support Officer. Reporting to the Product Support Team Leader, this position provides RAC Insurance product support and policy advice across all RAC Insurance sales and distribution channels. This is a great way to extend your knowledge of the end-to-end insurance process and be exposed to decision making around products, policies and product development. This role will be offered on a Contract or Secondment basis for a period of 12months, with the potential of extension and/or permanency. What’s the role: - Enable a consistent RAC insurance policy and enquiries service to members and business units- - Assist with processing policies, policy amendments and policy exception reports- - Handle referrals from RAC Group sales and member service staff, claims staff and members- - Interpret insurance coverage, disclosure and insurance risks- - Liaise with members to action processing of reports- - Assisting in the complaint management process- - Ensure the financial status of policies are maintained and up to date- - Build strong knowledge of all new and existing RAC insurance products and services- - Be involved in specific projects supporting the business- - Engage with and build relationships with internal stakeholdersWhat we’re looking for: - Knowledge of insurance products and policies- - Demonstrated experience in a similar Insurance policy admin role is desirable- - Strong relationship building skills with exceptional customer service and the ability to work in a team environment- - Solid data processing and administrative capability, along with “tech savviness”- - Highly organised and a strong attention to detail- - Confident decision maker and proven problem solver- - Ability to adapt to a changing environment with a diverse workload- - Enthusiastic, motivated and a strong willingness to learn and adapt to different ways of doing things- - Commitment to putting members at the centre of everything you doWhat can we offer you?- A workplace culture where our people feel valued, respected and empowered- - Work in flexible ways that meet work/life commitments and support wellbeing- - Be part of a purpose led organisation that gives back to the WA community- - An environment that values ongoing career development- - Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services- - Opportunities for community engagement and corporate volunteering#BetterJourneysRAC - #LI-LH1

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