IT Service Management

13 hours ago

Sydney Central Business District, Australia D4C Full time

Who are we?
Sydney Water has partnered with Delivering 4 Customers (D4C), a consortium comprising of John Holland, Service Stream and WSP to deliver; design, construct, maintenance and facilities management services as part of the Partnering 4 Success(P4S) program in Sydney Water's Southern Region of Sydney.
What we are passionate about
D4C is a fast-growing organisation with a large pipeline of work, and we are seeking motivated, talented, and driven individuals to join our team. The D4C consortium comprises of industry leading organisations who have a shared purpose and who care deeply about what we do, and how it impacts the community as well as our people.
Collectively, we are committed to “Delivering Differently”, asking if there's a better way to do things and building and promoting a diverse, inclusive, and flexible workforce.
What are we looking for?
As the IT Service Management (ITSM) Lead you will play a crucial role in overseeing and optimising the organisation's IT service delivery processes. Your primary responsibility will be to design, implement, and maintain IT service management strategies that align with the business's goals, ensuring the highest level of efficiency, customer satisfaction, and service quality.
The opportunities in this role / roles includes, but are not limited to:

- Work with our Joint-Venture partner to ensure audits are carried out on time
- Review and resolve any audit defects / findings
- Build and maintain relationships with key Technology vendors
- Ensure contracts are renewed or terminated based on business requirements in advance of the renewal date
- Support & guide the Helpdesk on Cyber related incidents
- Work with our Joint Venture partners and vendors to ensure controls are in place to mitigate Cyber threats
- Participate in Technology meetings to understand broader business challenges and opportunities

**Essential Requirements**:

- Relevant tertiary qualification
- ITIL Foundation
- In depth knowledge of a Service Delivery function
- Helpdesk metrics, SLAs, KPIs
- ISO27001 awareness
- Leadership capability
- Clear and positive communication

This role is important to our future growth and impact. We are looking for someone who has a can-do, positive attitude, who is consultative and able to get things done.
D4C commits to delivering water for our customers, to protect Sydney's iconic way of life and leave a legacy for future generations. The D4C consortium is comprised of industry leading organisations and together we care deep about what we do and how it affects the community as well as our people. We are committed to “delivering differently” by building and promoting a diverse, inclusive and flexible workplace, as well as fostering a culture where the environment and the safety of our people are our top priority.

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