IT Service Management

2 weeks ago

Sydney Central Business District, Australia D4C Full time

Who are we?
Sydney Water has partnered with Delivering 4 Customers (D4C), a consortium comprising of John Holland, Service Stream and WSP to deliver; design, construct, maintenance and facilities management services as part of the Partnering 4 Success(P4S) program in Sydney Water's Southern Region of Sydney.
What we are passionate about
D4C is a fast-growing organisation with a large pipeline of work, and we are seeking motivated, talented, and driven individuals to join our team. The D4C consortium comprises of industry leading organisations who have a shared purpose and who care deeply about what we do, and how it impacts the community as well as our people.
Collectively, we are committed to “Delivering Differently”, asking if there's a better way to do things and building and promoting a diverse, inclusive, and flexible workforce.
What are we looking for?
As the IT Service Management (ITSM) Lead you will play a crucial role in overseeing and optimising the organisation's IT service delivery processes. Your primary responsibility will be to design, implement, and maintain IT service management strategies that align with the business's goals, ensuring the highest level of efficiency, customer satisfaction, and service quality.
The opportunities in this role / roles includes, but are not limited to:

- Work with our Joint-Venture partner to ensure audits are carried out on time
- Review and resolve any audit defects / findings
- Build and maintain relationships with key Technology vendors
- Ensure contracts are renewed or terminated based on business requirements in advance of the renewal date
- Support & guide the Helpdesk on Cyber related incidents
- Work with our Joint Venture partners and vendors to ensure controls are in place to mitigate Cyber threats
- Participate in Technology meetings to understand broader business challenges and opportunities

**Essential Requirements**:

- Relevant tertiary qualification
- ITIL Foundation
- In depth knowledge of a Service Delivery function
- Helpdesk metrics, SLAs, KPIs
- ISO27001 awareness
- Leadership capability
- Clear and positive communication

This role is important to our future growth and impact. We are looking for someone who has a can-do, positive attitude, who is consultative and able to get things done.
D4C commits to delivering water for our customers, to protect Sydney's iconic way of life and leave a legacy for future generations. The D4C consortium is comprised of industry leading organisations and together we care deep about what we do and how it affects the community as well as our people. We are committed to “delivering differently” by building and promoting a diverse, inclusive and flexible workplace, as well as fostering a culture where the environment and the safety of our people are our top priority.

  • Service Desk Lead

    4 days ago

    Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full time

    Service Desk Lead Job Title: Service Desk Lead Contract Type: Contract Salary: AU$950 - AU$969 per day Reference: 6941 Contact Name: Tito Tealdo Job Description - IS Service Desk Lead - IS Service Desk Lead - $877.07 + super day rate - 6-month contract - CBD location**Your new company** This government organisation is seeking an enthusiastic IS Service...

  • Infrastructure Service Delivery Lead

    6 days ago

    Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full time

    Infrastructure Service Delivery Lead Job Title: Infrastructure Service Delivery Lead Contract Type: Contract Salary: AU$111 - AU$123 per hour Reference: 6764 Contact Name: Tito Tealdo Job Description - We are looking for an Infrastructure Service Delivery Lead who has experience managing IT staff and has actual hands-on experience in project management...

  • Event Manager

    2 weeks ago

    Brisbane Central Business District, Australia Corporate Travel Management Full time

    ABOUT CTM AND ETM CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in...

  • IT Program Manager

    6 days ago

    Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full time

    IT Program Manager Job Title: IT Program Manager Contract Type: Contract Salary: AU$1300 - AU$1430 per day Reference: 6752 Contact Name: Lee Hogben Job Description - This NSW Government agency delivers best in class insurance and care services to the businesses, people and communities of NSW. We have a need for an experienced IT Program Manager for an...

  • IT Service Delivery Manager

    2 weeks ago

    Sydney Central Business District, Australia Robert Half Full time

    Work for a globally recognized organization in a Service Delivery lead capacity in a company that offers flexibility and a competitive salary. Work for a global organization that provides innovative technology solutions to clients in various industries. The IT department plays a critical role in ensuring the smooth delivery of services to clients around the...

  • Cyber Risk Manager

    6 days ago

    Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full time

    Cyber Risk Manager Job Title: Cyber Risk Manager Contract Type: Contract Salary: AU$1250 - AU$1326 per day + WFH flexibility Reference: 6763 Contact Name: Tito Tealdo Job Description - **Duration**:Initial 6 months + view to extend - **Pay rate**:$1326 per day - **Location**:Sydney CBD/WFH flexibility**Key accountabilities**: - Coordinate the risk...

  • Manager Application Development

    2 weeks ago

    Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full time

    Contract Type: - Permanent- Location: - Sydney CBD - New South Wales- Salary: - Up to AU$171000.00 per annum + inc super- Reference: - 7071- Contact Name: - Michael Romarate- **Job Description**: **The Client** Contract **The Benefits** - Permanent Role. - $171k package inc super. - Hybrid Working Role. - Strong and positive working culture, which is...

  • Category Manager, Professional Services

    2 weeks ago

    Sydney Central Business District, Australia Commonwealth Bank Full time

    **About the Role** The Category Manager Professional Services position sits within the CBA's Professional Services Category Team and is responsible for supporting and co-managing end-to-end procurement activities across a designated portfolio of categories, including operational support and sourcing activities. Its objective is to become a commercial...

  • Client Services Manager

    6 days ago

    Brisbane Central Business District, Australia DNR Capital Full time

    DNR Capital is an Australian investment management company that delivers client-focused, quality investment solutions to institutions, advisers, and individual investors. Founded in 2001, DNR Capital's investment philosophy of identifying and investing in quality companies for the medium-to-long term has enabled the firm to develop a strong track record as a...

  • Service Desk Manager

    7 days ago

    Brisbane Central Business District, Australia HAYS Full time

    An exciting opportunity to be part of a large Federal Governemnt Organisation **Your new company** Hays Technology are currently partnered with a well-established Federal Government Client to appoint an experienced Business Systems Service Desk Manager to a 6-month contract **Your new role** As the Service Desk Manager, you will play a pivotal role in...