IT Service Delivery Manager

6 days ago

Sydney Central Business District, Australia Robert Half Full time

Work for a globally recognized organization in a Service Delivery lead capacity in a company that offers flexibility and a competitive salary.

Work for a global organization that provides innovative technology solutions to clients in various industries. The IT department plays a critical role in ensuring the smooth delivery of services to clients around the world. The IT Service Delivery Manager will be responsible for managing and leading the delivery of IT service as well as managing 3 direct reports.
- Managing the delivery of IT services to clients in a timely and efficient manner.
- Developing and implementing IT service management strategies to improve service quality and delivery.
- Collaborating with other departments to ensure the smooth delivery of IT services to clients.
- Managing and monitoring IT service levels, ensuring they meet or exceed client expectations.
- Building and maintaining strong relationships with clients and stakeholders.
- Managing and developing a team of IT service delivery professionals.

**Qualifications**:

- Minimum of 5 years of experience in IT service delivery management.
- Strong understanding of IT service management frameworks such as ITIL.
- Experience managing and leading a team of IT service delivery professionals.
- Proven track record of delivering IT services to clients in a timely and efficient manner.
- Strong communication and stakeholder management skills.
- Ability to manage multiple projects and priorities.

**Why Work With Us**:

- Opportunity to work for a global organization with a strong reputation in the market.
- Competitive salary and benefits package.
- Chance to work with a team of experienced and talented IT professionals.
- Opportunities for career growth and development.
- Exposure to a wide range of clients and industries.

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