IT Desktop Support Officer

1 week ago

Adelaide Region SA, Australia Eagers Automotive Full time

ASX Listed leading Automotive Retail Group across Australia and New Zealand
- Secure 12 months contract
- Learning and development opportunities

Eagers Automotive Group is looking for an experienced
**IT Desktop Support Officer** who has a great work attitude and excellent customer service skills to join our IT Services team fixed term basis (12 months).

**About the group**:
Eagers Automotive is Australia's largest and most dynamic automotive retail group employing over 8,000 team members across Australia and New Zealand. At Eagers Automotive, our people are our fuel. That is why it’s incredibly important that we attract, retain & engage employees that align with our values of Integrity, Inclusiveness, Owner’s Mindset and Agility.

**About the role**:
Reporting to the IT Services Manager - South Australia, you will work with our team providing desktop support over the phone and by remote desktop support systems, answer high level of inbound calls, managing ticket queues and triaging, provisioning new users and assisting in provisioning new hardware and maintaining our warehouse and deliveries.

Some of your responsibilities would include:

- Phase out the current managed service model across these sites
- Maintain local area networks and communication equipment
- Maintain mobile and fixed telecommunications equipment
- Maintain user security systems - active directory and office 365
- Complete assigned service desk calls
- Provide feedback on continuous improvement of processes and procedures to enhance the current use of products or reduce incoming call volume
- To liaise with the projects team in the SA business/SA IT field on a weekly basis

**About you**:

- A strong understanding of Windows, Windows Server, VMWare, Office 365 and Ticketing systems is required; experience with Azure and AWS is a plus
- Excellent customer service skills including in person and over the phone
- Great problem diagnosis and solving skills
- The ability to travel across the regional portfolio on a regular basis
- A preference (and ability) to work independently.
- A current and valid Driver’s Licence

**What we offer**:

- Tool of trade vehicle
- Discounted health insurance
- Discounts on employee purchases including finance & insurance options
- Discount for fitness and wellness experiences
- Employee assistance program
- Novated leasing and vehicle subscription offers
- Training and development opportunities

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