Remote Desktop Support Technician

DXC provides IT managed services and solutions that help our customers do things faster and smarter and provide them with sustainable competitive advantage. We help customers to take advantage of the key technology trends that are shaping the business landscape and get ready for what comes next. At DXC we pride ourselves on delivering excellence in everything we do.

We are expanding our Remote Services team and are seeking multiple Remote Desktop Support Technicians to join our Adelaide-based operations. You will be supporting major government clients, delivering high-quality remote desktop support in a fast-paced, enterprise Managed Services Provider (MSP) environment.

**Key Responsibilities**
**Do you believe that you can**:

- Provide remote desktop support to end users, including executive-level staff, using remote access tools.
- Deliver high-quality IT support to resolve incidents and fulfill service requests.
- Prioritise and manage new support tickets and existing work orders efficiently.
- Accurately document service details, time logs, and job notes in the ticketing system.
- Meet service level agreements (SLAs) and task-specific timeframes.

**Skills & Experience Required**
**You’ll thrive in this role if you bring**:

- Proven Level 1/2 IT support experience, ideally within an MSP or enterprise setting.
- Technical proficiency with macOS, Windows 10/11, Microsoft Office Suite (Teams, Outlook, Office 365), and remote troubleshooting tools.
- Experience with endpoint management tools like Microsoft Intune and SCCM.
- Familiarity with ITSM platforms (e.g., ServiceNow, HP Service Manager) and principles, especially Incident and Service Request Management.
- Exposure to analytics tools such as NexThink and 1E Tachyon.
- Excellent communication, documentation accuracy, and a customer-first mindset.
- Strong time management, multitasking ability, and a collaborative, proactive attitude.
- Eligibility for background checks, including National Police Check and employment screening.

**You Might Be the Right Fit If You Are**:

- An eager learner excited to grow your technical skills and work with the latest technologies.
- A fantastic communicator who follows through and ensures customer satisfaction.
- Someone who thrives in a dynamic, challenging, and rewarding environment.

**Why Join Us?**
- Be part of a supportive and growing team.
- Work with a major government client on meaningful projects.
- Career development and training opportunities.
- A culture that values innovation, collaboration, and customer excellence.

**Trust, Transform & Thrive** with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.