IT Desktop Support Engineer

5 days ago

Greater Adelaide SA, Australia Infosys Full time $60,000 - $90,000 per year

Job Summary:

We are looking for an experienced IT Desktop / End User Support Engineer to provide technical assistance to our users. The role involves troubleshooting hardware, software, and network-related issues, ensuring smooth day-to-day IT operations, and delivering excellent customer service.

Key Responsibilities:

  • Provide first and second-level technical support for desktops, laptops, printers, and other peripherals.
  • Install, configure, and maintain operating systems, applications, and software updates.
  • Troubleshoot hardware, software, and network issues for end users.
  • Support Microsoft Office 365, email clients, and collaboration tools.
  • Manage user accounts, access rights, and passwords in Active Directory.
  • Provide support for remote users via VPN and remote desktop tools.
  • Escalate complex technical issues to higher-level support when necessary.
  • Maintain IT asset inventory and ensure compliance with company policies.
  • Document incidents, resolutions, and user guides in the IT knowledge base.
  • Assist with IT projects, upgrades, and rollouts as required.

Requirements:

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • Proven experience in desktop/end-user support or helpdesk role.
  • Strong knowledge of Windows OS, Microsoft Office Suite, and common business applications.
  • Familiarity with Active Directory, Office 365, and basic networking (TCP/IP, DNS, DHCP).
  • Experience with ticketing systems (e.g., ServiceNow, JIRA, or similar).
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Customer-oriented mindset with strong attention to detail.

Preferred Skills:

  • IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: $5,000.00 per month

Ability to commute/relocate:

  • Adelaide SA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your Visa status?
  • What is your notice period if selected?

Experience:

  • Desktop support: 4 years (Required)

Work Authorisation:

  • Australia (Required)

Location:

  • Adelaide SA (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

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