Client Services Officer

4 days ago

Brisbane, Australia Queensland Government Full time

As the Client Services Officer you will be responsible for providing efficient and effective relationship management and provide clients with best practice linen management techniques to benefit both client and Linen Services (GLS).

What you'll do

You will:
Undertake regular client visits and engage with key personnel to ensure seamless operation.
Provide usage and forecast reports and advice on best practice linen usage.
Schedule, prepare and chair client engagement meetings.
Work with Transport and Operations Managers to enhance customer experience.
Engage with clients on product development, trials and rollout.

About you

We are searching for someone who has:
Strong active communication skills and experience in stakeholder management.
Experience in delivering quality outcomes for (internal and external) clients.
Ability to work as a team member to achieve goals of the work unit and communicate effectively individually or in a group.
Ability to analyse and respond to customer data.

Whilst not mandatory, experience in a commercial laundry environment would be advantageous.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

12.75% superannuation
17.5% leave loading

Employee wellbeing

38 hour full time work week
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

Career progression with more than 300 diverse career pathways and career support to take you further
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

Ready to apply?

Please provide the following information to the panel to assess your suitability:
Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
A short statement (maximum two pages) that gives details of your skills, experience and knowledge as required on the role description under the heading 'key competencies (role specific criteria)'.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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