Receptionist / Customer Concierge / Office Administrator

4 days ago

Melbourne, Australia DB Results Full time

At DB Results, we believe our greatest assets are our people. We deliver digital solutions and business consulting within Financial Services, Government, Healthcare and Utilities sectors, employing approx. 500 specialists across Australia, Asia and the USA.

We are keen to hire an experienced Customer Concierge / Corporate Receptionist to represent and manage front of house, raise the enthusiasm and energy levels of our people and make people feel welcome to DB Results. You will coordinate and deliver day to day business administration and facilities of our office.

Interested in working for an organisation where people are their greatest asset? Are you passionate about providing exceptional customer service and willing to help people? We want to hear from you

Key aspects of the role may include:

- Greet and welcome all customers, employees and visitors attending the office providing excellent customer experience
- Front-of house and 1st point of contact for executives and guests
- Provide administrative support to management and staff
- Coordination of internal meetings, workshops and client functions, including accommodation and catering
- Internal event and travel coordination support
- Management of incoming calls
- Understand & follow DB Results values, policies, standards, processes and methodologies
- Ensure the office is run in a smooth, efficient and cost-effective manner
- Ordering and maintenance of office equipment, systems and supplies
- Ensure smooth running and upkeep of kitchen and meeting rooms
- Participate in company projects and/or initiatives as required
- Office hot desk booking administrator.

To be successful you will have:

- 2+ years of relevant experience as Receptionist and/or Administrator and/or Front of House
- Previous background providing customer services experience to executives in a professional environment
- Happy and vibrant personality with enthusiastic meet and greet demeanour
- Can-do attitude, initiative and ability to take ownership
- Strong software skills in Word, Excel, PowerPoint
- Excellent organisational and time management skills
- Ability to understand, articulate and address business issues
- Attention to Detail
- Flexibility and adaptability to multi-task and juggle busy workload
- Flexibility with working hours (occasional)
- Strong interpersonal, communication, presentation and negotiation skills
- Ability to plan and implement company initiatives
- You must be Australian Citizen or Permanent Resident.

DB Results are an equal opportunity employer, with benefits including professional development, phone plan, employee assistance program, income protection insurance, active social club and people programs.

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