Vegetation Network Access and Customer Engagement Officer

Melbourne, VIC, AU, 3000

**About CitiPower, Powercor and United Energy**:

- At CitiPower, Powercor and United Energy, we’re proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all - and none of this happens without our people.
- We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we’re committed to supporting you, your career and wellbeing. It’s why our people stick around, whether you live in the city or across regional and rural Victoria, we’re doing the work where it matters most - right in your own community.
- As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand.
- If you want to be part of something essential, be essential with us.

**About the Role**:

- We currently have an exciting opportunity for a customer-focused professional to join our Vegetation Management team in a full-time and permanent role based at our Melbourne CBD office.
- In this pivotal role, you’ll be the key liaison for vegetation-related customer enquiries, including No Go Zone (NGZ) requests, customer enquires, and network access coordination. You’ll balance regulatory compliance, customer satisfaction, and operational efficiency, working closely with contractors, councils, shutdown coordinators, and internal teams.
- Your work will directly contribute to our commitment to being customer and community minded, ensuring customers are heard, supported, and informed while vegetation work is safely and effectively delivered.

**In this role you will**:

- Manage communications for No Go Zone and vegetation clearance requests
- Assess third-party requests within Safe Approach Distances (SADs)
- Coordinate vegetation contractors and issue quotations
- Maintain No Go Zone records and ensure timely work delivery
- Respond promptly to enquiries across United Energy and Victoria Power Networks
- Log, track and monitor customer enquiries via established work flow systems
- Liaise with contractors and field teams to resolve customer issues
- Coordinate vegetation-related shutdowns and suppression requests
- Support access coordination and customer communications in the field
- Maintain data integrity and provide trend reports
- Proactively explore continuous improvement opportunities

**What You’ll Bring to this role**:

- VCE or equivalent, or Cert in Business Administration
- Previous experience in administrative support or a customer service role
- Experience with customer-driven work requests and issue resolution
- Background in stakeholder coordination within a technical or regulatory setting
- Strong understanding of electricity networks and vegetation safety obligations
- Familiarity with vegetation management and power network systems
- High level of computer literacy (Excel, Word, PowerPoint)
- Excellent time management, attention to detail, and organisational skills
- Strong written and verbal communication
- Ability to work independently and manage competing priorities

**Your career with us**:

- We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Diversity, Equity & Inclusion Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

**What’s next?**-
- Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.
- We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.