Service Access Representative

1 week ago

South Melbourne, Australia Better Health Network Full time

Salary:

- $32.80 + 25% Casual Loading + Super
- Location:

- South Melbourne
- Documentation:

- Employment Type:

- CA - Casual
- Department:

- Service Access North

**Service Access Representative**
**As a Service Access Representative, you’ll play a vital role in welcoming clients and ensuring their experience with BHN is seamless. Your duties will include:

- Customer Service: Delivering friendly, efficient support to clients, visitors, and clinicians.
- Appointment Coordination: Managing client bookings, cancellations, and waitlists with precision.
- Administration: Maintaining accurate records in our systems (experience with TrakCare is highly desirable).
- Team Collaboration: Working closely with clinicians and client services to streamline access to care.

This role is perfect for someone who thrives in a fast-paced, client-focused environment and enjoys solving problems while delivering exceptional service.

**Why Join Us?**
**- Impactful Role: Be the first point of contact for clients, making a meaningful difference in their health journey.
- Dynamic Environment: Work across multiple sites in a collaborative, multi-disciplinary team.
- Growth Opportunities: Receive training and development to enhance your skills in healthcare administration.
- Supportive Culture: Join a workplace that celebrates diversity, inclusivity, and community connection.

**What You’ll Bring**
**Essential Skills & Experience:

- Proven experience in administrative roles, preferably in healthcare.
- Exceptional customer service and interpersonal skills.
- Proficiency with databases, Microsoft Office, and medical billing systems (HICAPS).
- Ability to manage competing priorities in a busy environment.

**Compliance Requirements**

Successful applicants must complete mandatory checks, including a National Police Check, Working with Children Check, NDIS Worker Screening, and provide evidence of the right to work in Australia.
***Perks of the Position**

**- Flexibility: Opportunity to work across multiple locations.
- Professional Development: Gain experience in healthcare administration with support for career growth.
- Inclusive Workplace: BHN embraces diversity, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander, CALD, and LGBTI+ communities.

**Ready to Make a Difference?**
**If you’re a people-focused professional with a passion for health and community, we’d love to hear from you

Join BHN and contribute to empowering children, families, and communities for a healthier future

**Why Join BHN?**

At Better Health Network, you’ll be part of a forward-thinking organization with over 800 employees across 22 locations. BHN is committed to delivering high-quality, person-centered services that promote health and wellbeing for all.

We value Accountability, Collaboration, Respect, and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQI+ communities.

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