Customer Service/administration Officer

2 weeks ago

Illawarra, Australia McDonald Jones Homes Full time

Join the most recognised and respected residential home builder in NSW
- Be a pivotal part of the client’s experience
- Permanent, full time opportunity

From architecturally designed first homes to luxurious residences, from multi-residential projects to investment properties, McDonald Jones Homes has grown and evolved to offer a range of building services that cater to diverse needs, goals and budgets and today we are recognised as one of Australia's leading builders of residential homes. We strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.

We are proud to belong to the NXT Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home builder.

**About the opportunity**

The Service and Warranty Officer reports to the Service and Warranty Team Leader and is part of the MJH Service and Warranty team. The key focus of this role is to provide administrative support to internal stakeholders by coordinating inspections and assisting with general maintenance requirements during the pre-handover, defect and warranty periods. More specifically, you will:

- Provide an unbeatable customer experience
- Co-ordinating and manage the Post-Practical Completion Client Contact program
- Liaising with clients and Service & Warranty Servicepersons and Handover Supervisors regarding booking inspections, maintenance service dates and general maintenance requirements
- Following up service reports and entering data and service defects into computer system, as appropriate
- Building and maintain strong relationships with internal and external stakeholders
- General administrative duties such as scanning, filing, typing, etc

**About you**

You will share a passion for our purpose and be aligned to our core values. In addition, you will demonstrate:

- Previous experience in an administrative role
- Intermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
- Excellent customer service and communication skills
- Outstanding, organisational, and planning abilities with the ability to work under pressure
- A flexible approach and attitude towards your work
- Ideally some knowledge of the residential construction industry (building your own home etc)

**Our commitment**

We believe that our employee community is a key strength of our organisation and we aim to attract the best talent to achieve our strategic goal of being Australia’s number one leading home builder and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

**Interested?**

**Job Types**: Full-time, Permanent

**Salary**: From $60,000.00 per year

**Benefits**:

- Employee discount
- Gym membership
- Maternity leave
- Professional development assistance
- Referral program

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

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