Customer Service/administration Officer

4 days ago

Illawarra, Australia McDonald Jones Homes Full time

Join the most recognised and respected residential home builder in NSW
- Be a pivotal part of the client’s experience
- Permanent, full time opportunity

From architecturally designed first homes to luxurious residences, from multi-residential projects to investment properties, McDonald Jones Homes has grown and evolved to offer a range of building services that cater to diverse needs, goals and budgets and today we are recognised as one of Australia's leading builders of residential homes. We strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.

We are proud to belong to the NXT Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home builder.

**About the opportunity**

The Service and Warranty Officer reports to the Service and Warranty Team Leader and is part of the MJH Service and Warranty team. The key focus of this role is to provide administrative support to internal stakeholders by coordinating inspections and assisting with general maintenance requirements during the pre-handover, defect and warranty periods. More specifically, you will:

- Provide an unbeatable customer experience
- Co-ordinating and manage the Post-Practical Completion Client Contact program
- Liaising with clients and Service & Warranty Servicepersons and Handover Supervisors regarding booking inspections, maintenance service dates and general maintenance requirements
- Following up service reports and entering data and service defects into computer system, as appropriate
- Building and maintain strong relationships with internal and external stakeholders
- General administrative duties such as scanning, filing, typing, etc

**About you**

You will share a passion for our purpose and be aligned to our core values. In addition, you will demonstrate:

- Previous experience in an administrative role
- Intermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
- Excellent customer service and communication skills
- Outstanding, organisational, and planning abilities with the ability to work under pressure
- A flexible approach and attitude towards your work
- Ideally some knowledge of the residential construction industry (building your own home etc)

**Our commitment**

We believe that our employee community is a key strength of our organisation and we aim to attract the best talent to achieve our strategic goal of being Australia’s number one leading home builder and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

**Interested?**

**Job Types**: Full-time, Permanent

**Salary**: From $60,000.00 per year

**Benefits**:

- Employee discount
- Gym membership
- Maternity leave
- Professional development assistance
- Referral program

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

  • Regulatory Service Officer

    4 days ago

    Illawarra, Australia NSW Department of Customer Service Full time

    **This opportunity is for impacted employees only. They will be provided with priority access to re-deployment opportunities within the Department and across the Government Sector.** **Grade: Clerk Grade 3/4** **Duration: Temp full-time and part-time available** **Starting salary: $82,193 to $90,001 (pro rata for part time), plus leave loading and...

  • Customer Service

    1 week ago

    Illawarra, Australia NSW Local Land Services Agency Full time

    **Talent pool recruitment for South East NSW -**click here to see office locations** - **Administration & Clerical Grade 4 | Salary from $82,193.00 plus super and leave loading** **About the role** The Customer & Administration Officer provides high quality administrative, front-line customer services, and triages customer enquiries on a wide range of...

  • Customer Service Officers

    4 days ago

    Illawarra, Australia Warrigal Full time

    **Hourly Rate**: $22.81 - $29.04 - A supportive team environment - Competitive pay - Award winning organisation **About your new role**: The Customer Service Officer is responsible for a range of reception and administrative tasks. At reception you will be the welcoming face and first point of contact for visitors to Warrigal. Using your excellent customer...

  • Aps3 Administration Officer

    2 days ago

    Illawarra, Australia Hudson Australia Full time

    Hudson has partnered with a large Federal Agency and is seeking to engage an enthusiastic administration officer to join a small office in Jervis Bay. Please note you must be an Australian citizen to be considered for these positions and have the ability to obtain a Baseline Security Clearance to be eligible for this role. The contract will be initially...

  • Customer Service Representative

    1 week ago

    Illawarra, Australia NSW Government -Service NSW Full time

    **Customer Service Representative - South Sydney and Illawarra Region** **Title***: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($64,592 - $78,769 plus employer's contribution to superannuation and annual leave loading) **Location**: **_ _**: - South Sydney and Illawarra Regions, including Botany and...

  • Customer Service Representative

    2 days ago

    Illawarra, Australia NSW Government -Service NSW Full time

    **Customer Service Representative - South Coast** **Title***: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($64,592 - $78,769 plus employer's contribution to superannuation and annual leave loading) **Location**: - _South Coast, including Batemans Bay & Narooma **Employment Status**: Full-time and Part-time -...

  • Administrative Officer

    1 week ago

    Illawarra, Australia NSW Police Force Full time

    **Clerk Grade 5/6**: - **Temporary Full-Time up to 12 months**: - **Wollongong** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • Program Support Officer

    4 days ago

    Illawarra, Australia NSW State Emergency Service Full time

    **Program Support Officer, Grade 3/4, Wollongong** - Work in a volunteer-based agency supporting communities of NSW - Full time temporary role until 30th June 2026 with the possibility of extension - Based in Wollongong - Attractive annual salary **About the opportunity** Explore a fulfilling role as a Program Support Officer with a focus on providing...

  • Technology Services Officer

    15 hours ago

    Illawarra, Australia NSW State Emergency Service Full time

    **Technology Services Officer, Clerk Grade 5/6, Wollongong** - Work in a volunteer-based agency supporting communities of NSW - Join a high-performing, friendly team - Full time ongoing role opportunity - Location: Wollongong with the opportunity to enjoy a hybrid working arrangement **About the opportunity** As the Technology Services Officer, you will be...

  • General Administrative Support Officer

    4 days ago

    Illawarra, Australia NSW Police Force Full time

    Clerk Grade 1/2 - Temporary Part-Time 24 hours per week up to 12 months - Bega **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day,...