Customer Service

**Talent pool recruitment for South East NSW -**click here to see office locations**
- **Administration & Clerical Grade 4 | Salary from $82,193.00 plus super and leave loading**

**About the role**

The Customer & Administration Officer provides high quality administrative, front-line customer services, and triages customer enquiries on a wide range of agricultural, natural resource management, biosecurity, emergency management and other management issues within the responsibilities of Local Land Services.

We are looking for an individual who can:

- Provide a consistent high-quality front-line customer service including initial advice, information, guidance, escalating and redirecting issues as required
- Manage customer information to ensure confidentiality, accuracy and integrity
- Provide receivable services including cash receipting, debt management, raising rate payer tax invoices and financial reconciliations in accordance with agency standards and procedures
- Provide a range of administrative services, including but not limited to records management using computer systems, routine correspondence, and procedural improvement to support the effective operation of the local team

**About You**
- Exceptional attention to detail
- Clear and professional communication skills, both written and verbal
- A genuine passion for delivering outstanding customer experiences
- A collaborative spirit, contributing positively to a supportive team culture
- Ability to think independently, with the ability to manage multiple priorities in a fast-paced environment.

**About Us**

The Department of Primary Industries and Regional Development (DPIRD) is the department dedicated to growing primary industries and supporting regional economic development to deliver long term benefits to the state. Our focus is to protect, support and develop our primary industries, mining sector, and regions.

The department brings together Agriculture & Biosecurity; Forestry & Fishing; Local Land Services; NSW Resources; Regional Development & Delivery; the Regional Growth NSW Development Corporation; NSW Public Works and Soil Conservation Service.

We have nearly 5,000 employees, with almost 80 per cent of us living and working in regional NSW.

For more information about the role, please click here to view the role description

**Closing Date**: 11:55pm, Sunday, 13 July 2025

**What to expect next**

The successful applicant may also be required to undergo a police check, health assessment, and other relevant checks as part of the recruitment process.
- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist.

**Why work for Us?**

We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community.

As part of our team, you will be able to:

- Deliver with impact. You are empowered and trusted to create impact through exposure to cutting edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy.
- Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team.
- Live your way. From bringing your whole self to work, through to designing flexibility, that fits you and the team, at Regional NSW you will be able to find the balance that works for you.

We are a young agency, but with that has come a personality that is dedicated, passionate, proactive, influential, and informed. We’re all about ‘having a crack’.

**Additional Information**
The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required.

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive, reflecting the rich diversity of the communities we serve.

We actively encourage individuals of all backgrounds - including but not limited to; gender, age, ethnicity, race, cultural heritage, disability, religion and sexual orientation to apply. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible, welcoming and free from barriers.