Technology Services Officer

**Technology Services Officer, Clerk Grade 5/6, Wollongong**
- Work in a volunteer-based agency supporting communities of NSW
- Join a high-performing, friendly team
- Full time ongoing role opportunity
- Location: Wollongong with the opportunity to enjoy a hybrid working arrangement

**About the opportunity**

As the Technology Services Officer, you will be delivering expert IT support and ensuring the seamless operation of our technological infrastructure. This position involves mentoring the team, handling escalated issues related to desktops, servers, monitors, MFDs, and other IT hardware.

The role drives high standards for technical excellence through troubleshooting, installations, configurations, and ongoing support across a range of IT systems and hardware at NSW SES.

**About the NSW SES**

Our Mission: NSW SES saving lives and creating safer communities. Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well
- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here.

**About you**

To be successful in this role you will need to:

- Have extensive technical support experience with desktops, laptops, servers, and monitors.
- Be able to oversee complex issues and providing guidance to team members.
- Have strong organisational skills for tracking tickets, managing assets, and maintaining thorough documentation.
- Have in-depth knowledge of cyber security and compliance requirements, including patching and asset protocols.
- Have experience with Microsoft device management tools, particularly Intune (desirable).
- Possess relevant tertiary qualifications and/or equivalent experience.

**What we can offer you**
- You will enjoy a 35-hour work week, with the potential for flexible work arrangements such as a nine-day fortnight or a four-day work week depending on the requirements of the role and operational needs.
- You can enjoy a hybrid work environment, time in the office and time working from home.
- Attractive salary range of $99,938.00 to $110,271.00 plus 12% superannuation and leave loading.
- Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities, and you can be an important part of our work.
- We have attractive leave entitlements including parental, sick, flex and recreation leave.
- We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:

- Fitness Passport
- LinkedIn Learning
- Member Assist Program for free confidential counselling support
- Flu vaccine program

**You Belong Here**
- We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.

**How to apply**
- A cover letter (maximum of two page) briefly responding to the **essential** **requirements** and **outlining** **your** **skills** and **suitability** **to the role,**and
- An up-to-date **resume** of no more than five pages detailing your skills and experience relevant to the role.

**Want to know more?**

The role description is available here.

**Talent Pool**

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here.

**Applications close: Sunday, 17 August 2025 at 11:55 pm