Program Support Officer

**Program Support Officer, Grade 3/4, Wollongong**
- Work in a volunteer-based agency supporting communities of NSW
- Full time temporary role until 30th June 2026 with the possibility of extension
- Based in Wollongong
- Attractive annual salary

**About the opportunity**

Explore a fulfilling role as a Program Support Officer with a focus on providing excellent project and administration support in activities ranging from utilising the Microsoft Office suite, contribute to preparation of reports, responding to correspondence, managing team inboxes, coordinating meetings and workshops, researching and drafting documents.

**About the NSW SES**

Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well
- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here

**About you**

To be successful in this role you will:

- Have experience in providing a broad range of administrative and project support services to senior level management.
- Enjoy working within a collaborative team environment to achieve outcomes to support communities of NSW.
- Proven high quality writing, communication and administration skills
- Be flexible to work weekdays, weekends (up to two weekends a month), and evenings at a variety of locations across NSW including rapid re-deployment to any part of NSW for several days, weekends and night work.
- Have thorough knowledge of AIIMS principles and processes and/or willingness to obtain competence within 6 months.

**What we can offer you**
- You will enjoy a 35-hour work week, with the potential for flexible work arrangements such as a nine-day fortnight or a four-day work week depending on the requirements of the role and operational needs
- You can enjoy a hybrid work environment, time in the office and time working from home.
- Attractive salary range of $ $84,659.00 to $ $92,701.00 plus 12% superannuation and leave loading
- Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities, and you can be an important part of our work.
- We have attractive leave entitlements including parental, sick, flex and recreation leave.
- We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:

- Fitness Passport
- LinkedIn Learning
- Member Assist Program for free confidential counselling support
- Flu vaccine program.

**You Belong Here**
- We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.

**How to apply**
- A cover letter (maximum of two pages) briefly responding to the essential requirements and your interest in the role;
- An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role
- Respond to the two target questions in no more than one page each.

**Targeted Questions**
- Describe your experience in providing positive customer service to volunteers for changes being implemented. In your response, describe how you applied new skills and developed new strengths, and how you remained motivated when tasks became difficult.
- Problem solving, thinking on your feet, and demonstrating sound experience in the Microsoft 365 suite will be a daily requirement for this position. Please provide an example of how you used technology to deliver requirements in a project you were working on, describing how you solved problems that arose, how you managed your time to meet deadlines, and the end result(s) delivered.

**Want to know more?**

The role description is available here.

**Talent Pool**

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here

**Applications close: Sunday 10th August 2025, 11:55pm