Customer Service Representative

1 week ago


Illawarra, Australia NSW Government -Service NSW Full time

**Customer Service Representative - South Sydney and Illawarra Region**

**Title***: Customer Service Representative (Service Centres)

**Salary**: Service NSW Grade 3/4 ($64,592 - $78,769 plus employer's contribution to superannuation and annual leave loading)

**Location**:
**_ _**:

- South Sydney and Illawarra Regions, including Botany and Wollongong_

**Employment Status**: Full-time and Part-time - ongoing and temporary opportunities

This recruitment will be used to fill current vacancies and to create a Talent Pool for opportunities that arise over the next 18 months at all Service Centre locations across NSW. See a full list of Service NSW Service Centre locations here: Find Locations. You will have the chance to provide your preferences for both options throughout the assessment process

**About the opportunity**:
If you are passionate about working in a customer centric team, delivering positive face to face customer service experiences and enjoy working in a fast-paced environment, this could be the right role for you. You will interact with customers completing timely, efficient, transactions and provide information and guidance on accessing a range of services. You will also be comfortable working to KPI’s achieving individual and team goals.

**Key accountabilities**:

- Create a positive relationship in all customer interactions across a range of interaction channels, maintaining a professionally courteous and friendly manner in line with Service Level Agreements to ensure customer satisfaction as a priority
- Provide accurate, effective and high-quality customer service consistent with the Agency’s vision, mission, values, practices and procedures to ensure optimal service delivery and a positive customer experience
- Research, analyse and resolve enquiries from a variety of channels including electronic/digital, phone and/or face to face to resolve enquiries in a timely manner or transfer to an appropriate channel/s for effective resolution
- Acknowledge, accurately record and resolve customer complaints and escalate unresolved and complex issues through appropriate channels to ensure timely and effective outcomes for customers
- Provide advice & assistance to build customer capability regarding products and services
- Perform administrative activities, including the creation and update of records, in line with privacy requirements and legislative obligations to ensure the integrity of information and to support effective service delivery
- Contribute to improvement initiatives by identifying opportunities and proposing new ideas to improve the efficiency of work processes and support a continuous improvement service delivery environment

**Hours of work**

Service Centre operating hours vary between locations. You can check the opening hours for each Service Centre here.

The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

Full time: 70 hours per fortnight & part time: 40 hours per fortnight.

**Salary**

Service NSW Grade 3/4 - base salary for this role ranges between $64,592 - $78,769 (pro-rata) plus employer's contribution to superannuation.

**How To apply**

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

**Further Information**

**Closing Date: Tuesday 28th February at 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.



  • Illawarra, Australia HAYS Full time

    Are you a Customer Service enthusiast looking for opportunities? Here's a great permanent opportunity for you! **Your new company** Our client is one of Illawarra most wanted employer who is market leader in its industry and has been in business for more than 100 years. They pride themselves on their company values and culture. Located near the beach with...


  • Illawarra, Australia NSW Government -Service NSW Full time

    **Digital Service Representative** **Service NSW, Grade 2/3** **Illawarra Casual Relief Pool** **Do you enjoy variety, are passionate about helping people, and seeking a casual role?** Service NSW is seeking people who love helping others to join our casual Digital Service Representative relief pool (Illawarra Region). The casual relief pool will support...


  • Lake Illawarra, New South Wales, Australia IMB Limited Full time $50,000 - $80,000 per year

    Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our Shoalhaven branches in providing great service and support to IMB Customers in relation to their financial needs. Two part time opportunities available: 28 hours a week based at Ulladulla (Monday - Friday), and 15 hours a week based at Nowra...


  • Lake Illawarra, New South Wales, Australia VNS Global Pty Ltd Full time $60,000 - $80,000 per year

    Want a job where you truly make a difference — and grow while doing it?Join NSW Dental Lab, a fast-growing, tech-forward dental lab serving practices across Australia. We're looking for a Customer Service Representative who thrives in a dynamic environment, loves working with people, and has dental experience.What you'll do:Be the first point of contact...

  • Customer Service

    5 days ago


    Lake Illawarra, New South Wales, Australia Moduplay Group Pty Ltd Full time $45,000 - $60,000 per year

    Please note: If you wish to apply for this job, please be sure to follow the detailed instructions at the bottom of this ad or your application may not proceed.Please note: This is a customer service role in a corporate office, it is not in a call centre.The CompanyThe Moduplay Group has been building play spaces for over 30 years. We exist to make kids...


  • Illawarra, Australia HAYS Full time

    Here's your opportunity to work for one of the logistics leaders in NSW! Permanent Job opportunity **Your new company** *** Our client is a refractories organisation that provides customised and innovative solutions to its clients along with end-to-end value-added services to all industries with extreme temperatures and working conditions. The Wollongong...

  • Customer Service

    3 days ago


    Lake Illawarra, New South Wales, Australia Brandworx Australia Full time $45,000 - $60,000 per year

    About the RoleWe are looking for a customer-focused and detail-oriented team member who enjoys working with people and keeping things organised. This role involves daily customer service at our showroom counter as well as handling phone and email enquiries, order processing, and sales administration.Key ResponsibilitiesProvide professional service to...

  • Customer Service

    1 week ago


    Illawarra, Australia NSW Local Land Services Agency Full time

    **Talent pool recruitment for South East NSW -**click here to see office locations** - **Administration & Clerical Grade 4 | Salary from $82,193.00 plus super and leave loading** **About the role** The Customer & Administration Officer provides high quality administrative, front-line customer services, and triages customer enquiries on a wide range of...


  • Lake Illawarra, New South Wales, Australia V&C Foods Full time $60,000 - $80,000 per year

    V & C Foods is the leading independent food distributor on the South Coast. We proudly supply hotels, pubs, clubs, restaurants, cafés, takeaways, and retail outlets including grocery and convenience stores, from Sydney in the north, Eden in the south, and across to the Southern Highlands and Canberra. With a reputation built on quality, service, and...


  • Illawarra, Australia NSW Department of Education Full time

    **At the **NSW Department of Education**, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.** - **3 x Temporary Full-time roles to 30 June 2025 with possibility of extension**: - **Located in Wollongong with flexible working arrangements available**: - **Salary ranges from $70,694 to...