Receptionist/administrative Assistant

**ABOUT THE ORGANISATION**

Fresh Start is a not-for-profit organisation concentrating on detoxing, developing a drug-free lifestyle and providing rehabilitation services. Their unique and comprehensive drug and alcohol treatment approach has helped over 14,000 people and their families out of the vicious cycle of addiction.

**ABOUT THE ROLE**

As a proactive and enthusiastic administrative assistant, you will report to the Practice Manager, who is primarily responsible for providing high-quality administration services, including reception duties and offering a high level of care to clients and stakeholders accessing the service.

**The key responsibilities include**:

- Make appointments using Best Practice and respond to enquiries according to the Clinic procedures
- Timely and accurate issuing of invoices by Medicare guidelines
- Follow-up patients as directed by the Clinic Manager and make appointments as required
- Provide general administrative support to the Executive, including appointments, messages, word processing and copying
- Data entry using the Pharos software
- Provide information and exceptional customer service to clients and stakeholders
- Build and maintain strong relationships with internal and external stakeholders
- Maintain all files and records, prepare documents as required with a high degree of accuracy
- Ensure the front desk is consistently stocked with forms and materials for data collection
- Handle and manage other ad-hoc or admin duties as required

The above is not an exhaustive list of duties. You will be expected to perform different tasks to meet the organisation’s overall objectives.

**ABOUT YOU**:
**Ideal Skills**

**Have**:

- A formal qualification in Cert III or higher in business, any medical receptionist course (desirable, not essential) or other related qualifications
- Excellent administration skills (previous experience in a similar role within community, clinic, or in-patient health environment is highly advantageous)
- Comprehensive skills in Microsoft Office Suite, excellent word processing and IT skills, advanced Excel skills (e.g. writing formulae with functions) including knowledge of software packages and a high level of computer literacy
- Demonstrated skills in the use of health-related software programs (Best Practice & Medtech)
- Demonstrated experience in data entry, data management and other general administration activities
- High-level attention to detail and confidence in analysing data and creating reports
- Excellent organisation skills, ability to prioritise and coordinate and excellent time management skills
- Adaptable skillsets when dealing with a fast-paced environment
- Excellent verbal and written communication skills
- Well-developed interpersonal communication skills, a committed team player, and the ability to continuously work independently as the role dictates
- Friendly disposition and empathy for the patients and their families
- Respect for confidentiality
- An understanding of addiction treatments and the aims and objectives of Fresh Start
- Willingness to support Fresh Start’s Christian approach and programmes

**Ability to**:

- Communicate efficiently with internal and external stakeholders
- Be proactive and show initiative
- Work effectively within a team and independently
- Be calm under pressure and have a “can-do” attitude
- Prioritise and consistently meet deadlines

**BENEFITS**
- On-site parking available
- Be part of a purpose-driven organisation
- Flexible working arrangements
- Enthusiastic and supportive team
- Professional development support

**HOW TO APPLY**

If this opportunity is of interest to you - APPLY NOW.

Attach a CV outlining your experience and qualifications. In addition, please send us a one-page cover letter explaining why you are the right fit for this role.

**CONTACT US**

If you have any questions or would like further information about the role, please contact:
Madhuri Vellayan - marvin Consulting Group

08 6377 7609

**Job Types**: Full-time, Part-time

**Salary**: $23.00 - $25.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- What statements best describes your Covid-19 vaccination status?
- What are the following Microsoft Office products you are experienced with?
- Are you willing to undergo a pre-employment medical check?
- Do you have a current Police Check (National Police Certificate) for employment?
- How many years of experience do you have as an administrative assistant?
- What is your expected hourly salary expectation?
- How many years of experience do you have as a receptionist?
- Do you have experience using Best Practice, MedTech?

Work Authorisation:

- Australia (required)

Work Location: In person