Facilities Coordinator

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

**What this job involves**:
In support of our Federal Government Client, the Facilities Coordinator will assist with the co-ordination of facilities management functions in a mix of Owned Properties and Leased Premises.

**A snapshot of the role**:
Coordination of facilities management as delegated by the Facilities Manager

Ensure that difficulties on site are resolved promptly with minimum disruption to business-as-usual activities and to the agreed program

Management of soft service and hard services SLAs to ensure all KPIs are met, as per agreed contract

Manage regular workplace and condition inspections ensuring the work items are appropriately entered through Corrigo and completed within relevant SLA’s

Regular interaction with key business unit contacts to ensure service standards are maintained

Complaints management in relation to in-house/service provider managed functions

Deliver excellent customer service to meet stakeholders’ expectations

Follow established escalation procedures and incident reporting procedures

Complete, update and maintain applicable web-based management information systems, including uploading various property documentation

Assist in the implementation and management of property risk management program

**Sound like you? This is what we’re looking for**:
Strong communicator -possesses strong verbal & written communication skills, also an active listener

Ability to deal with a variety of issues concurrently, within tight operational deadlines

Knowledge or exposure to building/facilities management would be advantageous although not essential

Highly organised with verbal and written communication skills

Efficient keyboard and data entry skills

Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Internet research skills

Ability to work with mínimal supervision and grasp new concepts

**What you can expect from us**:
We value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best

Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.