Administrative Officer

**Administrative Officer**
**Join the Service NSW team of talented, passionate people**
**Opportunities available onsite in various Contact Centre locations within Service NSW**

**Parramatta**
**Lithgow**
**Gosford**
**Maitland**
**Newcastle**

**Opportunities available**

**Administrative Officer Grade 5/6 - Salary starting at $81,475 plus Super**
**Ongoing, Temporary and Talent Pool**

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services.

Service NSW is a NSW Government executive agency that joined the Department of Customer Service on 1 July 2019. We deliver world-class one-stop-shop services for customers, businesses, and our partner agencies.

At Service NSW, a positive customer experience is our highest priority. We draw on the best in service delivery from the public and private sectors to provide leading customer experiences.

For more information on Service NSW, visit our website About us | Service NSW

**About the team**:
The Administrative Officer role sits within the Business operation team. This team provides Administration support across all Contact Centre locations. This team works closely with the managers of the Contact Centre and support office teams to support the delivery of business operations.

**Please note-** This role is based on site at one of our Contact centre locations and travel may be required for this role. Details around expectations will be determined by business needs and flexible work agreements.

**About the role**

Provides a broad range of administrative services and leverages extensive business unit knowledge to support the unit's program of work and facilitate the delivery of business operations.

**Key accountabilities**:

- Provide a range of administrative and support services to meet the business needs of the team/unit
- Respond to and resolve complex enquiries and issues to ensure the provision of accurate information, and the timely and effective resolution of issues
- Coordinate and manage records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible
- Develop, implement and monitor office systems, procedures and methods, adapting processes and techniques as required, to facilitate efficient team/unit operations in line with agency standards, policies and procedures
- Gather and collate information for, and prepare documentation and reports on business unit performance, as well as make recommendations to improve efficiency, cost management and service delivery
- Maintain and update administrative practices, systems and procedures to improve efficiency and service delivery outcomes

**To help you succeed in this role, you will have**:

- Ability to compile & professionally communicate information for a range of internal and external stakeholders
- Be highly organised and have excellent time management and ability to multitask & manage competing deadlines, including flexibility with shifting priorities
- Possess excellent interpersonal skills for effective collaboration with stakeholders across the business

**How to apply**:

- A resume (no more than 4 pages)
- A cover letter (no more than 1 page) outlining how your skills and experience meet the requirements of the role.
- Response to the Target Questions - please attach in a separate document to your Cover Letter and Resume

**Target Questions -**

**Target Question 1 -** In showing the Capability Manage Self, tell me about a time when you have sought out opportunities to learn new skills in the workplace. What was the outcome?

**Target Question 2 -** In showing the Capability Commit to Customer Service, tell me about a situation when you handled a customer complaint. How did you respond? What steps did you take to improve their satisfaction level?

**Applications Close: Monday 13th February (9.59am)**

**A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.