Team Leader, Claims

3 days ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

Due to an internal promotion, our Insurance division is seeking a Team Leader to oversee our Uninsured Recoveries team. This team plays a crucial role in managing our motor recovery claims whilst ensuring exceptional customer service is delivered to all parties.

Managing a team of recovery specialists, it will be your responsibility to drive optimal operating performance within the recoveries function, whilst ensuring a consistent delivery of service to our members.

With a key focus on coaching and building a high performing team, this role will suit a proactive, achievement-oriented person. Your strength in managing people, engaging your team and importantly setting and achieving results is essential, as is your knowledge of Insurance, Claims and Recovery.

Key Responsibilities:
- Driving team engagement, motivation and recognition.- Drive recovery outcomes by setting clear performance targets and ensuring consistent achievement of performance targets.- Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits and legislative requirements.-
- Provide coaching, mentoring, and performance feedback to team members to support continuous improvement.- Analyse recovery trends and data to identify opportunities for process enhancements and improved outcomes.- Undertake end-to-end recruitment and onboarding activities to build and strengthen team capability.

What We’re Looking For:
- Demonstrated frontline experience in member service with a strong understanding of the motor vehicle claims and recoveries process.- Proven leadership in managing recovery teams, with a focus on coaching, performance development, and driving results.- Effective communication skills and attention to detail.- Critical thinking and sound decision-making skills to assess liability, evaluate recovery potential, and resolve complex cases.- Ability to build and influence relationships with a variety of stakeholders, internally and externally.- Demonstrates empathy, compassion, resilience, tactful discretion and confidentiality when dealing with employees or members.- A strong commitment to member-centric service, ensuring recovery efforts align with organisational values and deliver value back to members.

What can we offer you?- A workplace culture where our people feel valued, respected and empowered- Work in flexible ways that meet work/life commitments and support wellbeing- Be part of a purpose led organisation that gives back to the WA community- An environment that values ongoing career development- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance- Opportunities for community engagement and corporate volunteering

Applications Close COB Monday 23rd June 2025.

BetterJourneysRAC
- #LI-LH1

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