Team Leader, Claims

2 days ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We’re looking for a passionate and experienced Team Leader - Home Claims to join our Insurance division and lead a team dedicated to supporting members with their home claims journey.

What you’ll be doing
As a Team Leader - Home Claims, you’ll play a critical role in leading, coaching, and developing a team of Home Claims Specialists to deliver professional, compassionate, and efficient service. Key responsibilities include:

- Lead your team to ensure claims are managed fairly, consistently, and in line with RAC Insurance policies, procedures, and regulatory requirements.
- Drive performance through coaching and mentoring, supporting the team to deliver quality outcomes for members.
- Identify opportunities for continuous improvement in claims processes and member experience.
- Support complex claim decisions, settlements, and negotiations with a focus on achieving cost-effective and fair outcomes.
- Partner with suppliers, repairers, and other stakeholders to deliver timely and quality home repair solutions for members.
- Role model RAC’s values and foster a culture of empathy, accountability, and continuous learning.

What you’ll bring
- Experience leading or supervising a claims team, ideally within home or general insurance.
- Strong technical knowledge of home claims and the home repair industry (highly desirable).
- A member-first mindset, with excellent communication, empathy, and problem-solving skills.
- Proven ability to coach, motivate and develop a frontline team to deliver results.
- A Certificate IV in General Insurance or equivalent (highly regarded).
- A Diploma of Leadership and Management or equivalent (highly regarded).

What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
- Opportunities for community engagement and corporate volunteering

Applications Close COB Monday 15th September 2025.

BetterJourneysRAC

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