Team Leader, Claims

2 days ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We have an exciting opportunity for an enthusiastic individual to join the Claims Assist team as a Team Leader based in our West Perth office.

Reporting to the Claims Manager, you will be responsible for leading a team of Claims Specialists, it will be your responsibility to drive optimal operating performance, whilst ensuring a consistent delivery of service to our members and external stakeholders.

With a key focus on coaching and building a high performing team, this role will suit a proactive, achievement oriented person. Your strength in managing people, engaging your team and importantly setting and achieving results is essential, as is your knowledge of Insurance and Claims.

This opportunity will be offered as a Full time permanent position.

What’s the role?
- Driving team engagement, motivation and recognition
- Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits and legislative requirements
- Act as a referral and escalation point for both internal and external stakeholders
- Provide guidance and support for the team through continued coaching and feedback
- Motivate and recognise team and individual efforts
- Monitor statistics and team performance against KPI and member service targets
- Assess, develop and implement continuous improvement initiatives
- Identify skills and knowledge gaps and assist with upskilling and coaching initiatives
- Undertake recruitment and on boarding activities
- Ensure adherence to RACI processes and claim procedures through regular audits and reviews

What are we looking for?
- A seasoned insurance professional Claims experience and team leadership accountability
- Demonstrated capacity to deliver desired results
- A people motivator with an empowering and engaging approach
- Ability in demonstrating empathy and resilience in assisting members in difficult situations
- Proven ability to understand and explain in depth insurance processes and best practice
- Pro-active, achievement oriented and a “can-do” attitude

Applications Close Monday 13th January 2025

BetterJourneysRAC
LI-LH1

  • Team Leader, Claims

    5 days ago

    West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” We’re looking for a passionate and experienced Team Leader - Home Claims to join our Insurance division and...

  • Team Leader, Claims

    2 weeks ago

    West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” The Insurance Claims Division is seeking an experienced and supportive Team Leader to oversee our one of our key...

  • Team Leader, Claims

    3 days ago

    West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” Due to an internal promotion, our Insurance division is seeking a Team Leader to oversee our Uninsured...

  • Team Leader, Claims

    2 weeks ago

    Perth, Western Australia RACWA Full time $90,000 - $120,000 per year

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." We're looking for a passionate and experienced Team Leader - Home Claims to join our Insurance division and lead a...

  • Team Leader, Claims

    2 weeks ago

    Perth, Western Australia Royal Automobile Club of WA Full time $80,000 - $120,000 per year

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."We're looking for a passionate and experienced Team Leader – Home Claims to join our Insurance division and lead a...

  • Team Leader, Claims

    1 week ago

    Perth, Western Australia RAC WA Full time $80,000 - $120,000 per year

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."We're looking for a passionate and experiencedTeam Leader – Home Claimsto join our Insurance division and lead a team...

  • Team Leader

    2 weeks ago

    Perth, Australia Suncorp Group Full time

    **Leader - Home Claims** - **Perth Based**: - **Permanent Role** **About the role**: The Leader is accountable for creating and fostering a positive working environment for Claims Managers and equipping them with the resources, skills and capabilities to achieve business outcomes, deliver brilliant service and provide peace of mind to customers during the...

  • Team Leader, Workcare Claims

    2 weeks ago

    Perth, Australia Marsh Full time

    **JLT Risk Solutions Pty Ltd** are a standalone business unit within the Marsh Pacific overarching business that enjoys a 95% market share cross Australia. We’ve developed a unique method to provide risk financing and management solutions for Local Government clients. JLT works with mutual funds in particular, demonstrates this ability to work innovatively...

  • Team Leader Injury Claims

    3 days ago

    Perth, Australia VenuesWest Full time

    Position number: 945954 Work type: Permanent - Full Time Location: Perth CBD Closing Date: 2025-11-05 4:00 PM Agency: Insurance Commission of Western Australia The Role We have an exciting permanent opportunity available for a Team Leader in our Motor Injury Insurance Division. As Team Leader of Injury Claims, you will play a pivotal role in guiding a...

  • Team Leader, Workers Compensation Claims

    2 weeks ago

    Perth, Australia IAG New Zealand Full time

    **Make a difference as a Workers Compensation Claims, Team Leader.** **For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.** **Your Role** As a Team Leader across Workers Compensation...