Team Leader, Claims

5 days ago

Perth, Western Australia RAC WA Full time $80,000 - $120,000 per year

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "
The driving force for a better WA."
We're looking for a passionate and experienced
Team Leader – Home Claims
to join our Insurance division and lead a team dedicated to supporting members with their home claims journey.

What You'll Be Doing
As a Team Leader – Home Claims, you'll play a critical role in leading, coaching, and developing a team of Home Claims Specialists to deliver professional, compassionate, and efficient service. Key responsibilities include:

  • Lead your team to ensure claims are managed fairly, consistently, and in line with RAC Insurance policies, procedures, and regulatory requirements.
  • Drive performance through coaching and mentoring, supporting the team to deliver quality outcomes for members.
  • Identify opportunities for continuous improvement in claims processes and member experience.
  • Support complex claim decisions, settlements, and negotiations with a focus on achieving cost-effective and fair outcomes.
  • Partner with suppliers, repairers, and other stakeholders to deliver timely and quality home repair solutions for members.
  • Role model RAC's values and foster a culture of empathy, accountability, and continuous learning.

What You'll Bring

  • Experience leading or supervising a claims team, ideally within home or general insurance.
  • Strong technical knowledge of home claims and the home repair industry (highly desirable).
  • A member-first mindset, with excellent communication, empathy, and problem-solving skills.
  • Proven ability to coach, motivate and develop a frontline team to deliver results.
  • A Certificate IV in General Insurance or equivalent (highly regarded).
  • A Diploma of Leadership and Management or equivalent (highly regarded).

What can we offer you?

  • A workplace culture where our people feel valued, respected and empowered
  • Work in flexible ways that meet work/life commitments and support wellbeing
  • Be part of a purpose led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
  • Opportunities for community engagement and corporate volunteering

Apply online – send us your CV showcasing what you can bring to the team.

Applications Close COB Monday 15th September 2025.

#BetterJourneysRAC

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