Team Leader Injury Claims

Position number: 945954

Work type: Permanent - Full Time

Location: Perth CBD

Closing Date: 2025-11-05 4:00 PM

Agency: Insurance Commission of Western Australia

The Role

We have an exciting permanent opportunity available for a Team Leader in our Motor Injury Insurance Division. As Team Leader of Injury Claims, you will play a pivotal role in guiding a dedicated group of claims professionals who support people through challenging times following motor vehicle accidents. Your leadership will ensure the team delivers compassionate, timely, and effective claims support, helping injured clients begin their recovery journey with confidence and care.

You will be responsible for managing day‑to‑day operations, providing technical guidance, and fostering a culture of empathy and excellence. A key focus of your role will be to champion high customer service standards, ensuring every team member is able to deliver exceptional experiences while meeting performance and productivity goals.

The Person

You will align with our values and have the capability to:

- Lead and manage a team of employees to deliver enhanced levels of customer service and engagement and achieve positive claims management outcomes;

- Develop and implement effective strategies for managing personal injury claims in line with key performance indicators;

- Interpret and apply relevant legislation to common law claims matters;

- Communicate clearly and effectively to achieve positive customer service outcomes; and

- Think flexibly and strategically with a desire for service delivery and innovation.

You will receive ongoing training, coaching and mentoring to enhance your skills.

About Us

The Insurance Commission is a State‑owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self‑insurance arrangements of the Western Australian Government.

The Insurance Commission generated $1.3 billion in revenue over six months ending 31 December 2024 and holds nearly $9 billion in assets, making it a major self‑funded statutory authority.

At the Insurance Commission we are committed to a high‑performance corporate culture and having a workforce that reflects the diversity of our customers. Our commitment to continuous improvement is creating new opportunities for talented people to enhance service delivery.

What You’ll Enjoy

Benefits of working with us include flexible working arrangements, career development opportunities and a Perth CBD location close to transport hubs. For more information, refer to our Careers page.

A competitive salary will be offered to the successful applicant commensurate with skills and experience.

Workplace Diversity

The Insurance Commission aims to have a workforce that reflects the diversity of our customers and encourages applications from women, young people, Indigenous Australians, people from culturally and linguistically diverse backgrounds and people with disability.

We are committed to making reasonable adjustments to provide a positive, barrier‑free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application and throughout the recruitment process. All information provided is private and confidential and will only be used for the purposes of providing reasonable adjustments.

Partnership with the National Disability Recruitment Coordinator

We have partnered with Job Access – National Disability Recruitment Coordinator (NDRC) to help us build a more inclusive environment that meets the objectives outlined in our Human Resource Blueprint and the Disability Access and Inclusion Plan. Further information about their services is available on their website.

Application Requirements

To be considered, applicants are encouraged to provide a detailed resume and a two‑page response addressing all the work‑related requirements for the role contained in the job description form.

Appointment Information

In addition to the immediately available position, appointments may be made from this process within a twelve‑month period to similar positions that may be permanent or contract, including fixed‑term appointments with the possibility of extension or subsequent permanency.

Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process.

Any offer of employment is conditional upon the satisfactory completion of pre‑employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role‑specific checks may also be required (i.e. Working with Children check).

Enquiries

For further information about the role please contact David Smith, Claims Services Manager, on (08) 9264 3274.

If you have any technical difficulties in applying or access needs that may require adjustments during the application and interview process please contact HR on (08) 9264 3515 or email Human.resources@icwa.wa.gov.au.

Please also contact us if you require alternative documents and language formats or refer to our website for accessibility, alternative formats translation and relay services.

Attachments

- Applicant Information Pack.pdf

- jdf – team leader injury claims – generic.pdf

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