Team Leader, Workers Compensation Claims

1 day ago

Perth, Australia IAG New Zealand Full time

**Make a difference as a Workers Compensation Claims, Team Leader.**

**For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.**

**Your Role**
As a Team Leader across Workers Compensation Claims, you’ll effectively lead a team of people to manage a portfolio of claims in the WCRS’ Supported claims segments. You’ll manage the team’s workflow and coaching to ensure the team deliver an exceptional customer service experience to our insured and internal and external stakeholders. With a strong focus on strategic claims and financial risk management, this plays a pivotal role in the optimisation of health outcomes for injured workers with more complex claims.

**This is a 6-12-month max term contract based in Perth.**

**About You**
- Demonstrated experience in successfully leading, coaching and developing a team.
- Experience in workflow management.
- Ability to effectively build and manage relationships with business partners.
- A record of success in managing technically complex Workers Compensation Claims.
- Ability to build and maintain service quality and excellence to achieve financial performance and service metrics.

**Applications close Friday 16th May 2025 at 23:59pm AEST.**

**Joining IAG you’ll have access to a raft of benefits from across the Group**:

- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
- Dedicated career growth programs, including the award-winning IAG Academy
- Discounts on every day and special occasion items
- A certified Family Inclusive WorkplaceTM
- employment type eligibility criteria apply

**ABOUT US**
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Learn more about who IAG is here.

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