Team Leader, Workcare Claims

**JLT Risk Solutions Pty Ltd** are a standalone business unit within the Marsh Pacific overarching business that enjoys a 95% market share cross Australia. We’ve developed a unique method to provide risk financing and management solutions for Local Government clients. JLT works with mutual funds in particular, demonstrates this ability to work innovatively with our clients to produce effective solutions designed to protect their assets, people and community. We proudly service over 500 Local Government organisations across Australia.

**Team Leader, WorkCare Claims**

This opportunity involves managing a team and a selected portfolio of Workers Compensation claims. This role requires the Team Leader to deliver high quality people management and claims management services, working collaboratively with the clients and their immediate and broader claims team to produce cost effective outcomes for the scheme. In turn, this brings the best outcome and timely settlement of claims.

**We will count on you to**:

- Deal efficiently with the client enquiries.
- Contribute to planning and delivery of relationship management through regular and constructive communications with clients.
- Visit clients and legal providers regularly.
- Providing end-to-end claims management.
- Submit claims reports as required.
- Continuously work towards professional development by attending external and internal sessions
- Ensure compliance with Claims Reference Guide including Reinsurance Claims Management Agreement requirements.
- Work effectively with your team, internal and external stakeholders.
- Manage your immediate team to provide efficient and productive results.

**What you need to have (highly desirable)**:

- Extensive knowledge and insurance claims experience in Workers Compensation and claims.
- Experience in the interpretation of relevant legislation in making liability decisions.
- Management of complex claims.
- Demonstrate initiative and understanding when managing confidential information.
- Management of teams.

**What makes you stand out?**
- Strong communications, personable and stakeholder management skills.
- Computer literacy, including intermediate skills in MS Excel, Outlook & Word.
- Good negotiation skills and ability to influence positive outcomes.
- Self-motivation and organisational skills are essential.
- Ability to plan and work independently and prioritise workloads.
- Strong people management and leadership skills.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
- We work with you to facilitate an inclusive and flexible working environment.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.