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Lead Service Delivery Manager

2 weeks ago

Brisbane, Australia Aussie Broadband Full time

Introducing an opportunity to join us as a Lead Service Delivery Manager

We're seeking an individual with strong leadership skills, expertise in strategic relationship management, and the ability to influence diverse teams.

If you're a customer champion with a talent for driving change in customer experience, we want to hear from you.
- At Aussie Broadband we believe _
- difference _
- is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud _
- Equal Opportunity Employer_
- , supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday._
- Join us as we continue to grow and make a mark as the 5th largest telco in Australia_

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down

Our fantastic culture lives and breathes our values:
- Don't be ordinary, be awesome- Think BIG- No bullsh*t- Be good to people- Have fun

We are proud to be a

B Corp Certified company

, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our

Pledge 1% commitment

,

sponsorship programs

and our paid staff community service leave offering.

But don’t just take our word for it - We have been named one of the top employers in Australia by

HRD magazine


The good stuff- 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)- Free internet up to the value of $109 per month- 20% off our Fetch and Mobile services- Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more- Celebrating you With monthly rewards and recognition- Internal training and resources for you to continue to learn, grow and achieve your career goals- Yearly allowance for amazing Aussie merch- Fitness Passport for access to multiple gyms and pools across Australia
- Let’s talk about you- Effective people leadership skills-
- Experience in similar roles, including third-party interactions in large-scale environments-
- Strategic planning and implementation experience-
- Problem-solving and conflict management abilities-
- In-depth understanding of ITIL principles-
- Expertise in escalation procedures and incident management- How will you support our “Why?”- Lead and support our Service Delivery team-
- Collaborate with cross-functional teams for enhanced customer experience-
- Identify and implement continuous improvement opportunities in collaboration with cross-functional teams-
- Oversee escalation pathways, address service disruptions, and enhance service quality-
- Monitor risks, implement mitigation strategies, and manage customer escalations to resolution-
- Establish and implement service delivery practices with effective procedures and methodologiesReady to join?

If you have an questions get in touch today with our team at



Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We are unconventional in many ways, and we like to think outside the box with the people we hire.