Service Delivery Manager

1 week ago

Brisbane, Australia Suncorp Group Full time

Lead a talented Service Delivery Digital Correspondence team
- Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)
- Brisbane location with great WFH flexibility

**About the role**

The Service Delivery Manager leads a Digital Correspondence Service Delivery team and is accountable for the full lifecycle of IT service delivery, including the initiation, transition and ongoing maintenance of the assets and platforms. Along with the overall operational delivery and performance of a group of services and/or platforms, to meet business/user needs. This role will primarily lead service delivery of Suncorp's Insurance Digital Correspondence and work closely with Digital Correspondence Platform owners.

**What you'll do**
- Manage relationships with service partners/operations team for service delivery
- Ensure operational needs are understood and prioritised
- Work with the SIAM team to ensure adoption and adherence to SIAM processes
- Monitor all SIAM processes and provide feedback on areas of improvement
- Approving, preparing, planning, and managing of new or changed services
- Participation in service and service provider reviews and negotiation of SLA and contracts

**What you'll bring**
- 5+ years’ service management experience including; incident, problem, release, availability, continuity
- Experienced in project and service management disciplines; ITIL, PMBOK, Agile, SIAM
- Experience driving incident response and decision making associated with crisis management
- Proven experience in Partner and Service Level Management lifecycle
- ITIL version 3 or 4 highly regarded

**What we can offer you**
- Variety of flexible work arrangements and leave options
- Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave
- Generous discounts on insurance products
- Exclusive offers on more than 400 of retailers including Myer, David Jones, Coles and Woolworths
- Invest in your brighter future with ongoing study support and career development programs

**About Suncorp Group**

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.
- At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 30 Apr 2025 AUS Eastern Standard Time
**Applications close**: 14 May 2025 AUS Eastern Standard Time

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