Customer Service Manager
1 day ago
We are seeking an experienced Customer Service Manager to lead and mentor our existing team to deliver on service excellence each and every time.
The Position
- Provide leadership and be part of the customer service team
- Implement service policies to deliver maximum customer satisfaction
- Recommend changes to policies and procedures to exceed customer expectations
- Develop and monitor KPI's for the measurement of the team activities
- Manage staffing levels and hours to ensure standards are met
- Develop and implement appropriate training for staff
- Long-term employment in a continuously growing organisation
- The opportunity to join a close-knit and friendly team
The successful applicant will have proven experience ideally from the engineering / distribution industry, dealing with both resellers and end users and will display the following:
- 3-5 years of customer service and team management experience
- Ability to motivate and coach to achieve strategic goals
- Excellent negotiation and influencing skills with excellent interpersonal skills
- The ability to multi-task and work within deadlines.
- Strong people management skills including performance management
- Proficient in Microsoft Word & Excel and ERP software
Salary commensurate with experience.
If you like the sound of us and you have the skills, experience and motivation to succeed in this role, please forward your resume to;
-
Customer Service Manager
3 days ago
Dandenong, Australia Blue Lion Moving Services Full time**Responsibilities**: - Manage and oversee a team of customer service representatives - Develop and implement customer service policies and procedures - Monitor and analyse customer service metrics to identify areas for improvement - Train and coach customer service representatives on best practices and company policies - Resolve escalated customer...
-
Customer Service Manager
1 week ago
Dandenong, Australia Danfoss Full timeRequisition ID: 37451- Job Location(s): Dandenong South, AUDanfoss is looking for an experienced Customer Service Manager, with strong support from the senior management team, will lead and coordinate the daily activities of the Danfoss Customer Service Centre for the Pacific region. These include customer enquiry handling, order processing, order expediting...
-
Customer Service Assistant Manager
1 week ago
Dandenong, Australia Sharp & Carter Full time$65,000 - $70,000 + Super | Full-time Perm role - Excellent opportunity to step up and take your career to the next level - Fantastic culture and supportive management! **About the role** Our client is seeking an experienced Customer Service Assistant Manager who has worked in a target-driven environments and understands the key CS metrics of how to drive...
-
Customer Service and Distribution Manager
5 days ago
Dandenong, Australia International Flavors & Fragrances Full time**Responsibilities**: **About the Role**: We are currently seeking to appoint a Customer Service & Distribution Manager at our Dandenong South site. Reporting to the Supply Chain Manager, this role requires you to oversee the overall functions of Customer Service Oceania and Despatch Control including managing the Sample Room in line with global objectives...
-
Customer Service
1 week ago
Dandenong, Victoria, Australia Gold Tiger Logistics Solutions Full time $60,000 - $80,000 per yearGold Tiger Logistics Solutions is currently seeking a Customer Service Admin Officer to be a part or our growing team.This position is located at our Melbourne Branch in Dandenong South. This position is Full Time Monday to Friday.You will be responsible for ensuring effective and timely communication to our customers regarding their national freight...
-
Customer Service
5 days ago
Dandenong, Australia Gatekeeper Systems Full time**About the business** Gatekeeper Systems Australia Pty Ltd, a subsidiary of Gatekeeper Systems Inc, a USA based corporation is the world leader in shopping trolley solutions including trolley containment, push out prevention and trolley management solutions. With a current install based of over 14,000 solutions globally, the Australian market is set to...
-
Customer Service
1 week ago
Dandenong, Australia Hume Doors & Timber (VIC) Full timeJoin an Australian owned company with over 60 years history! - Full Time opportunity with immediate start - Access to staff discounts and referral bonus - Remained open throughout Covid period * We are seeking an Internal Customer Service professional to service our current accounts and provide outstanding customer service.* * About Us...* Doors and...
-
Junior Account Manager/Customer Service
1 day ago
Dandenong, Victoria, Australia Lynchpin Logistics Full time $60,000 - $80,000 per yearLynchpin Logistics is a fast-growing 3PL warehousing and fulfilment company based in Dandenong South, providing tailored logistics, storage, and distribution solutions for clients across Australia.We are seeking an enthusiastic and customer-focused Account Manager / Customer Service Representative to join our team. This role is responsible for managing...
-
Customer Service
5 days ago
Dandenong, Australia Otter Fencing Full time_**Belong to an Australian owned & operated business with a longstanding 65-year track record.**_ - Otter Fencing = a great business culture and a team that support and care for each other. - Permanent Full-time position, Mon - Fri 8.30am - 4.30pm | Training provided. - Put in, show initiative, be supported & build a great long-term future for yourself...
-
Customer Service Representative
7 days ago
Dandenong, Australia Husqvarna Full timeAction daily retail customer orders, quotes and enquiries to ensure a consistent high standard of service levels are delivered to achieve KPI targets and customer expectations.- - Maintain thorough knowledge of the company's products, policies and services to offer accurate information and support.- Provide accurate up-to-date information to eCommerce...