
Customer Service Assistant Manager
16 hours ago
$65,000 - $70,000 + Super | Full-time Perm role
- Excellent opportunity to step up and take your career to the next level
- Fantastic culture and supportive management
**About the role**
Our client is seeking an experienced Customer Service Assistant Manager who has worked in a target-driven environments and understands the key CS metrics of how to drive a team to perform in a very fast-paced and dynamic team.
If you are looking for a STEP UP, love working and leading teams in Customer Service and want to be a part of a fast-growing Australian business, then this could be the role you have been looking for
**Responsibilities**
Reporting to the Manager of Customer Service you will manage and lead a dynamic and fast-paced team of Customer Service Consultants to achieve business-critical goals, and deliver exceptional customer experience for all stakeholders. Your responsibilities will include but not be limited to;
- Manage all aspects of the Customer Service team
- Manage and oversee the daily operation, workflow, resources, output, and administration to be in line with business goals and daily targets
- Coordinate and lead team meetings, and liaise with team leaders
- Implement projects, improve processes, and drive positive change and best-practice in an agile environment
- Train and develop Customer Service consultants and implement development plans and career progression plans
- Design and review membership administration
- Manage all key metrics and reporting for the Customer Service team to ensure optimal performance
**Skills / Experience**
Our client is seeking a vibrant and passionate individual who will bring a motivated and agile attitude to this role, and drive continuous improvement and excellence in customer experience. You will be highly skilled in the following areas;
- Managing and leading a large and dynamic customer service team to achieve excellence in all areas, with experience in a customer service management role
- Skilled in driving improvement and working across a multitude of projects
- Demonstrated understanding of customer service/call center metrics and reporting
- Excellent communication and stakeholder management skills, with the ability to work in a collaborative team
- High level of attention to detail and the ability to follow through with all work, and go above and beyond
- Ability to create, plan, monitor, and execute action plans
**About the client**
Our client is a true leader in the FMCG space and has an excellent reputation across the national market.
Located in Dandenong South, this is an excellent opportunity for an individual with experience in a similar role to join a fantastic and inclusive team.
-
Customer Service Manager
3 days ago
Dandenong, Australia Danfoss Full timeRequisition ID: 37451- Job Location(s): Dandenong South, AUDanfoss is looking for an experienced Customer Service Manager, with strong support from the senior management team, will lead and coordinate the daily activities of the Danfoss Customer Service Centre for the Pacific region. These include customer enquiry handling, order processing, order expediting...
-
Customer Service/warehouse Assistant
2 weeks ago
Dandenong, Australia Gatekeeper Systems Full time**About the business** Gatekeeper Systems Australia Pty Ltd, a subsidiary of Gatekeeper Systems Inc, a USA based corporation is the world leader in shopping trolley solutions including trolley containment, push out prevention and trolley management solutions. With a current install based of over 14,000 solutions globally, the Australian market is expanding...
-
Customer Service Manager
2 weeks ago
Dandenong, Australia Linear Technik Full timeWe are seeking an experienced Customer Service Manager to lead and mentor our existing team to deliver on service excellence each and every time. The Position - Provide leadership and be part of the customer service team - Implement service policies to deliver maximum customer satisfaction - Recommend changes to policies and procedures to exceed customer...
-
Customer Service
2 weeks ago
Dandenong, Australia PAC Trading Full time**POSITION** **CUSTOMER SERVICE** **PAC Trading** **A Fantastic Career on offer within a Progressive & Secure Industry** - Don't hesitate and lose this opportunity, available for an immediate start **WORKING OUT OF MELBOURNE OFFICE: DANDENONG SOUTH VIC** **JOB TYPE; **FULL TIME If you would like to join a Progressive well-established Company within an...
-
Customer Service
1 week ago
Dandenong, Australia Middy's Full timeLocation: - Dandenong South - Employment Type: - FP - Full-Time Permanent - Department: - TechnologiesSM **About us** With a National network of over 100 branches, Middy’s is the largest independent electrical wholesaler in Australia and have been in business for over 90 years. Our size and geographic diversity provides career options in broad and...
-
Customer Service Representative
1 week ago
Dandenong, Australia Sharp & Carter Full timeDandenong South location with an immediate start - Permanent role - $60,000 plus super - Career progression encouraged within this growing business **About the role**: Are you an enthusiastic person who enjoys collaborating with internal and external stakeholders?! This is a varied and dynamic role that focuses on customer service and transport...
-
Customer Service and Admin
1 week ago
Dandenong, Australia Sunny Group Full timeThe duties in the role will include but not limited to: Dealing with customer inquiries in a professional manner Processing daily sales invoices Assisting the walk-in customers for showroom sale Liaising with other teams (e.g. sales team and warehouse staff) to provide exceptional customer service Maintaining ongoing relationships with...
-
Residential Customer Service Team Manager
1 week ago
Dandenong, Australia Aussie Broadband Full time**Introduction**: Why work for Aussie? For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry. **Our fantastic culture thrives on our...
-
Customer Service
2 weeks ago
Dandenong, Australia Bunzl Full time**Job no**: 494914 **Work type**: Full Time **Location**: Dandenong South **Categories**: Customer Service, Operations - **Full time Customer Service position based in Dandenong South**: - **Join a certified Great Place to Work Company**: - **Great opportunity to develop leadership skills in friendly and supportive environment** **WHY BUNZL?** As part of...
-
Customer Service Representative
17 hours ago
Dandenong, Australia Express Staffing Consultants Full timeOur client an **Australian Owned, Family Business** are a leading supplier of **Bouquets, Edible Flowers and Gift Hampers** made with quality products, are on the lookout for a **Customer Service Representative** to join their team on a **permanent, full-time basis** at their Head Office in **Dandenong**. The working hours will be **9am - 5pm, Monday to...