Customer Service Assistant Manager

4 days ago


Dandenong, Australia Sharp & Carter Full time

$65,000 - $70,000 + Super | Full-time Perm role
- Excellent opportunity to step up and take your career to the next level
- Fantastic culture and supportive management

**About the role**

Our client is seeking an experienced Customer Service Assistant Manager who has worked in a target-driven environments and understands the key CS metrics of how to drive a team to perform in a very fast-paced and dynamic team.

If you are looking for a STEP UP, love working and leading teams in Customer Service and want to be a part of a fast-growing Australian business, then this could be the role you have been looking for

**Responsibilities**

Reporting to the Manager of Customer Service you will manage and lead a dynamic and fast-paced team of Customer Service Consultants to achieve business-critical goals, and deliver exceptional customer experience for all stakeholders. Your responsibilities will include but not be limited to;
- Manage all aspects of the Customer Service team
- Manage and oversee the daily operation, workflow, resources, output, and administration to be in line with business goals and daily targets
- Coordinate and lead team meetings, and liaise with team leaders
- Implement projects, improve processes, and drive positive change and best-practice in an agile environment
- Train and develop Customer Service consultants and implement development plans and career progression plans
- Design and review membership administration
- Manage all key metrics and reporting for the Customer Service team to ensure optimal performance

**Skills / Experience**

Our client is seeking a vibrant and passionate individual who will bring a motivated and agile attitude to this role, and drive continuous improvement and excellence in customer experience. You will be highly skilled in the following areas;
- Managing and leading a large and dynamic customer service team to achieve excellence in all areas, with experience in a customer service management role
- Skilled in driving improvement and working across a multitude of projects
- Demonstrated understanding of customer service/call center metrics and reporting
- Excellent communication and stakeholder management skills, with the ability to work in a collaborative team
- High level of attention to detail and the ability to follow through with all work, and go above and beyond
- Ability to create, plan, monitor, and execute action plans

**About the client**
Our client is a true leader in the FMCG space and has an excellent reputation across the national market.

Located in Dandenong South, this is an excellent opportunity for an individual with experience in a similar role to join a fantastic and inclusive team.



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