Customer Service Administrator

2 weeks ago

Toowoomba, Australia Civilmart - Precast Civil Industries Full time

**Introduction**:
Civilmart is an Australian owned national manufacturer of civil concrete products supplying to sectors such as residential development, local governments, water authorities, civil infrastructure, irrigation, the plumbing, and drainage market. We are renowned for being one of the largest producers of precast concrete in Australia With our operations now expanding across QLD, NSW, VIC, and SA across 24 different sites
**Description**:
**The Role**:
Civilmart have a great opportunity for an IT literate, proactive, customer service focused person to join our small but amazing team at Toowoomba
You will be looking after customer accounts, quoting, entering and following up on orders, invoicing and running the day to day internal sales support function. (This is not a sales role)

**Requirements**:
We require someone is is proactive and capable of learning new IT Programs, has a good knowledge of using MS Word, Excel and Outlook and has professional communication skills. A typical day would involve
- Answer customer phone and web inquiries and take ownership of the call through to generating a positive customer outcome.
- Quote creation and management of Customer orders through to completion
- Partnering with the team to understand the product range, production scheduling and delivery and freight requirements.
- Update project and quoting databases
- Understanding Customer needs whilst and negotiating Customer expectations, taking into account production timing and inventory availability.
- Resolve any Customer complaints in a timely manner, clarifying the complaint, determining the cause and assist in providing solutions
- Working with and building relationships at all levels of the Civilmart business and our customers

**What Civilmart Can Offer You**:

- A competitive salary and benefits
- Rewards and Recognition
- Company uniform
- Employee Assistance Program
- Industry specific training and development
- Employee discounts
- Monthly site BBQ's
- Great, positive and inclusive culture

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