Operations / Service Delivery Officers - Mailbox

1 day ago

Canberra, Australia HiTech Personnel Full time

**Reference #**: - JF/NL0659**Title**: - Operations / Service Delivery Officers – Mailbox Management, Service Requests - Federal Government**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 11 Months + EXT**Description**: - **Critical Federal Government Department with essential projects**: - **Long Term Role, Initial 11 Month Contract + Possibility of Extension**: - **Exciting Opportunity To Further Your Service Delivery Career** One of Australia’s prominent **Federal Government Departments **is looking to engage an experienced **Operations / Service Delivery Officers **to support the delivery of any changes to the departments systems. The **Operations / Service Delivery Officers** will support existing team members as the breadth of work increases. The successful **Operations / Service Delivery Officers **will be offered an initial **11 month** contract along with a **possible extension** option partnered with a **rewarding hourly rate**. The successful **Operations / Service Delivery Officers **will be responsible for, but not limited to: - Supporting cross-business and IT working groups (in some cases, chairing these meetings) - Triaging service request tickets and actioning these via the admin user interface - Managing the mailbox for the team (triage and allocation of requests to relevant team members) - Ability to coordinate / manage completion of work which at times may be assigned to multiple teams The successful **Operations / Service Delivery Officers **will have experience in the following: - Understanding of service delivery (incident management, defect management, release process) at a high-level - Strong stakeholder management skills both for our internal and external stakeholders - Proficient in use of MS Office - Outlook, Word, Excel, Visio - Experience working in a similar environment or help desk setting would be advantageous

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