Operations / Service Delivery Officers - Mailbox

6 days ago

Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/NL0659**Title**:

- Operations / Service Delivery Officers – Mailbox Management, Service Requests - Federal Government**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 11 Months + EXT**Description**:

- **Critical Federal Government Department with essential projects**:

- **Long Term Role, Initial 11 Month Contract + Possibility of Extension**:

- **Exciting Opportunity To Further Your Service Delivery Career**

One of Australia’s prominent **Federal Government Departments **is looking to engage an experienced **Operations / Service Delivery Officers **to support the delivery of any changes to the departments systems. The **Operations / Service Delivery Officers** will support existing team members as the breadth of work increases. The successful **Operations / Service Delivery Officers **will be offered an initial **11 month** contract along with a **possible extension** option partnered with a **rewarding hourly rate**.

The successful **Operations / Service Delivery Officers **will be responsible for, but not limited to:

- Supporting cross-business and IT working groups (in some cases, chairing these meetings)
- Triaging service request tickets and actioning these via the admin user interface
- Managing the mailbox for the team (triage and allocation of requests to relevant team members)
- Ability to coordinate / manage completion of work which at times may be assigned to multiple teams

The successful **Operations / Service Delivery Officers **will have experience in the following:

- Understanding of service delivery (incident management, defect management, release process) at a high-level
- Strong stakeholder management skills both for our internal and external stakeholders
- Proficient in use of MS Office - Outlook, Word, Excel, Visio
- Experience working in a similar environment or help desk setting would be advantageous

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