Motor Claims Specialist

4 days ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We are seeking focused and results orientated individuals to join our Motor Claims team. This role is responsible for managing motor claims, whilst delivering exceptional member service.

Location: West Perth offices & Work from home 50% of the time upon completion of training
- Working hours: Full time - 37.5 hours per week
- Hours: Work Monday to Friday and have weekends free Alternate Shifts including 7am to 3pm and 9am to 5pm
- Pay: Competitive base salary + super + incentives + discounts
- Training: You’ll be set up for success with in-depth training and on the job support
- Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development

What will you be doing?
- Manage a caseload of motor claims to maximise outcomes.
- Negotiate liability with other insurers and third parties.
- Communicating clearly and professional, both verbally and in writing.
- Monitoring settlement performance and contributing to continuous improvement initiatives.
- Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements.
- Collaborate with colleagues and contribute to a supportive team environment.
- Deliver service that consistently exceeds member expectations.
- What are we looking for in you?
- Experience in motor claims settlements or claims handling.
- Strong understanding of motor vehicle liability principles.
- Excellent communication, negotiation, and dispute resolution skills.
- High attention to detail and the ability to make informed decisions based on evidence.
- Empathy and professionalism when handling challenging conversations.
- Self-motivated and capable of working independently.
- A team player who actively supports and uplifts others.
- Previous experience in the motor insurance industry (highly regarded).
- A genuine commitment to putting members at the heart of everything you do.

What we can offer you:

- A workplace culture where our people feel valued, respected and empowered.
- Work in flexible ways that meet work/life commitments and support wellbeing.
- Be part of a purpose led organisation that gives back to the WA community.
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
- #BetterJourneysRAC
LI-LH1

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