Motor Claims Consultant

2 weeks ago

Perth, Western Australia IAG Full time
Overview

Motor Claims Consultant role at IAG

Join to apply for the Motor Claims Consultant role at IAG.

CGU has been insuring ambition for over 165 years. Part of Insurance Australia Group (IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

Your Role

We're looking for a Motor Claims Consultant to join our CGU claims team on a full-time, permanent basis. Your main objective will be to support customers and stakeholders through the motor claims process, including handling a high volume of inbound calls and correspondence from customers, brokers and authorised representatives.

You'll begin with a comprehensive, fully paid induction at our Boorloo (West Perth) office. After a minimum of 3 months in the office you may be eligible for a hybrid role allowing work from home within the business requirements. You'll work Monday to Friday with shifts between 8:30am – 5:00pm local time.

Note: To work from home, you'll need a high-speed internet connection and a private home office setup.

About You

You'll thrive in a fast-paced, inbound call centre environment. You're empathetic, resilient, and confident in your communication. You'll also bring:

  • Strong customer service and conflict resolution skills
  • Ability to prioritise and manage time under pressure
  • Intermediate computer literacy and troubleshooting ability
  • Excellent attention to detail
  • Confidence in decision-making
Benefits
  • Boosted superannuation with 13% as standard
  • Up to 50% off personal insurance, including home and motor insurance
  • 5 myLeave days per year on top of annual leave
  • Dedicated career growth programs, including the award-winning IAG Academy
  • Award-winning recognition and reward program
  • Employment type eligibility criteria apply
About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you. Apply today.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Finance and Sales
  • Industries
  • Insurance

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