Recoveries Specialist

4 days ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We are seeking focused and results orientated individuals to join our Motor Claims team. This role is responsible for managing our motor recovery claims, whilst delivering exceptional customer service.

Location: West Perth offices & Work from home 50% of the time

Working hours: Full time - 37.5 hours per week

Hours: Work Monday to Friday and have weekends free Alternate Shifts including 7am to 3pm and 9am to 5pm

Pay: Competitive base salary + super + incentives + discounts

Training: You’ll be set up for success with in-depth training and on the job support

Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development

What will you be doing?
- Manage a caseload of recovery claims
- Provide liability determination and negotiation with other Insurers and third parties
- Refer recovery claims to solicitors to litigation and oversee the litigation process
- Contact other insurers, organisations, witnesses and third parties to discuss accident circumstances and request and follow up statements
- Interpret legislation such as the Road Traffic Code and Road Traffic Act on how it affects the lodged motor insurance claim
- Consistently provide service that exceeds member’s expectations
- Identify continuous improvement initiatives

What are we looking for?
- Experience within recoveries or working knowledge of the laws relating to debt collection and liability is desirable
- Experience working within the Insurance industry is desirable, particularly Motor Claims
- Exceptional customer service skills and a high attention to detail
- Excellent communication and strong negotiation skills
- Ability to gather, collate and present evidence and make informed decisions
- Handle difficult situations with empathy
- Self-driven with the ability to work autonomously
- Experience within the motor insurance industry desirable
- Commitment to putting members at the centre of everything you do

What’s in it for you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering

Applications close COB Friday 16th May 2025.

BetterJourneysRAC

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