Home Claims Specialist

5 days ago

West Perth, Australia Royal Automobile Club of WA Full time

**Job Description**:
With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
- Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.
- We offer attractive working hours which is structured as follows:

- Week 1 - 7.30am - 3.30pm (West Perth Office based)
- Week 2 - 9.00am - 5.00pm (Working from home)
- On a daily basis you will be contributing by:

- Managing an individual caseload of claims through to finalisation
- Identify potential recovery action as part of effective claims management
- Review quotes and authorise repair costs
- Negotiate on settlements for claims
- Act as a technical referral point for internal teams
- Provide empathy, understanding whilst handling complex conversations
- Consistently provide service that exceeds member’s expectations
- Identify continuous improvement initiatives

What are we looking for?
- Exceptional customer service skills and a high attention to detail
- Excellent communication and strong negotiation skills
- Ability to gather, collate and present evidence and make informed decisions
- Ability to clearly communicate complex processes and decisions to our members
- Results orientated mindset
- Self-driven and motivated with the ability to work autonomously
- Experience in claims lodgement and knowledge of end-to-end claims process desirable
- Previous experience working within the financial services industry desirable
- What we can offer you:

- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
- #BetterJourneysRAC
- #LI-LH1

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