Home Claims Specialist

2 days ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.2 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.

We offer attractive working hours which is structured as follows:
Week 1 - 7.30am - 3.30pm (West Perth Office based)

Week 2 - 9.00am - 5.00pm (Working from home)

On a daily basis you will be contributing by:
- Managing an individual caseload of claims through to finalisation- Identify potential recovery action as part of effective claims management- Review quotes and authorise repair costs- Negotiate on settlements for claims- Act as a technical referral point for internal teams- Provide empathy, understanding whilst handling complex conversations- Consistently provide service that exceeds member’s expectations- Identify continuous improvement initiatives

What are we looking for?- Exceptional customer service skills and a high attention to detail- Excellent communication and strong negotiation skills- Ability to gather, collate and present evidence and make informed decisions- Ability to clearly communicate complex processes and decisions to our members- Results orientated mindset- Self-driven and motivated with the ability to work autonomously- Experience in claims lodgement and knowledge of end-to-end claims process desirable- Previous experience working within the financial services industry desirableWhat can we offer you?- A workplace culture where our people feel valued, respected and empowered- Work in flexible ways that meet work/life commitments and support wellbeing- Be part of a purpose led organisation that gives back to the WA community- An environment that values ongoing career development- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services- Opportunities for community engagement and corporate volunteering

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