Conference & Events Manager

**Gold Coast | RACV Royal Pines Resort**Full-time**Competitive Salary | Discounts on RACV products and resorts**

**Great things start here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

We are one of Australia’s leading conference and events resorts, catering for large scale events, of up to 1500 guests. Our impressive 24 metre LED screen combined with high-end & versatile conference and event facilities, makes our property a leading location for events. Be it in the ballroom or under the star’s poolside, our team goes above & beyond, to create exceptional guest experiences.

**About the Opportunity**

Are you a passionate and dynamic professional with a flair for creating unforgettable events? Join our Sales & Events team, where your creativity and organisational expertise will bring conferences to life. As the Conference & Events Manager you will lead the planning, coordination and execution of all events from beginning to end. Your role will be pivotal in ensuring seamless operations, exceeding client expectations and delivering memorable experiences.

**This could be just the right role for you?**

Reporting to the Director of Sales & Marketing, your key responsibilities include:
- Provide effective operational leadership to achieve the business objectives & customer service standards- Lead a high performing team of C&E Coordinators and Administrators- Manage the team workload, leave, training, reward & recognition, feedback, recruitment, counselling and performance development- Build strong relationships with internal and external stakeholders including AV, suppliers, contractors and clients, understanding their vision and tailoring events to their needs- Allocate events and ensure operational staff are fully briefed of the client needs for each event- Plan, organise and oversee events from inception to completion- Trouble shoot and resolve any issues during the event, ensuring client satisfaction- Conduct post event evaluations to gather feedback and identify areas for improvement- Develop and manage events budgets ensuring cost effective solutions whilst maintaining quality- Attend meetings, prepare reports, manage budget and the business planning process- Lead by example and foster a positive values driven workplace culture- Participate in the weekend Manager on Duty program

**What you’ll need to be successful**- Previous experience as an Event Manager in a 4-5 star hotel/resort, Convention Centre, or similar environment- Demonstrated management experience leading a team to promote morale & to encourage teamwork- Tertiary qualification in in event, hospitality or tourism, desirable- Availability and flexibility to work occasional evenings and weekends outside of regular hours-
- Passion and knowledge of hotels, C&E, service excellence and industry trends- Excellent written and verbal communication and interpersonal skills- Active listening, critical thinking and problem-solving skills- Strong attention to detail, organisational, time management and multitasking skills- Ability to meet tight deadlines, work under pressure and in a busy and large fast paced environment- Professional personal presentation

**We are Offering**- Competitive Salary- Full-time 38 hours week- Generous employee benefits and discounts on RACV products and resorts- Training & development programs for skill advancement and career progression- Employee of the month awards and recognition- Parking onsite

**The RACV difference**

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.

**Application process**

Applications close on Monday 6 January 2025.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link.