Client Relationship Manager

Work on a highly established, well-tenured team under an exceptional manager
- Voted #4 Best Place to Work in Australia 2024 in Healthcare by AFR
- Manage an impressive account & support business growth through your work

**Why Rehab Management?**
- Up to 8 days of additional leave a year - 4 “YOU” days of extra leave, pet leave, and volunteering leave as well as paid study leave
- Benefit from paid study leave and experienced mentorship
- Voted 4th Best Place to Work 2024 in Healthcare by Australian Financial Review

***Our Purpose**

Rehab Management, part of the Arriba Group, manages a substantial portfolio, working with some of Australia’s largest organisations, including Australia’s top insurers, large Federal and State government departments and other key agencies including the Department of Veteran Affairs.

The group was founded in 1998 by Marcella Romero, a strategic, passionate and innovative leader who expanded a one-woman home office to three successful enterprises: Rehab Management, AimBig Employment and LiveBig.

**Your Purpose**
- **Customer-focused**:Passionate about delivering to the needs of our customers and driving customer focussed service delivery
- **Quality-orientated**:Delivering high quality service delivery and ensuring our team liaise with key stakeholders and treating health professionals. Ensuring all staff deliver services with the highest standards of quality and care
- **People-passionate**:Take pride in empowering others and advocating for recovery and return to work
- **Dynamic and Agile**:Pride yourself on conducting assessments to help guide people towards their new career by developing graduated return plans through liaising with doctors regarding appropriate timeframes
- **Innovation Driven**:Be part of an innovation-led organisation Since 1998, Arriba Group has grown to over 600 staff across more than 40 offices nationwide

**The Role**

Reporting to the State Manager, the Client Relations Manager - Insurance for NSW is responsible for a combination of customer relationship management, new business, quality management, coaching and mentoring consultants, and company-wide strategic business planning and forecasting activities. You will be a part of the national team of Client Relations Managers at Rehab Management.

Managing an established insurance portfolio, you will bring a broad network and outlook with the expertise to see opportunities, gain access, evaluate value and acquire new accounts.

The Client Relations Manager will support our team to ensure service delivery meets KPIs including (but not limited to): customer SLAs, customer relationship outcomes, ensuring RTW performance is above the Icare benchmarks, quality assurance, compliance with internal policies and procedures and service delivery outcomes

**About You**
- Minimum of 5 years' experience and exposure to the NSW Workers Compensation framework, including work with NSW Government agencies
- Tertiary qualifications in Allied Health (Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or Psychology) + valid registration
- Project management skills
- Strategic and National experience and mindset (cross border referrals and tenders)
- Excellent written and verbal communication skills
- Experience in client relations, operational, account and project management
- Excellent management and organisational skills
- Demonstrated experience in account growth, acquiring new and managing existing business
- Strategic planning and execution
- Exceptional influencing, negotiation and presentation skills
- Contract management and compliance responsibilities
- Strong understanding of tendering for business & contract implementation

**Your Next Step**

At Rehab Management and Arriba Group we aim to protect you and our clients therefore we require all potential employees to undergo a number of compliance and qualification checks. These checks, include (but not limited to), police background checks, NDIS clearance, qualifications check and Working with Children's check as well as a current unrestricted Australian driver's licence. Unsuccessful or unsatisfactory clearance will result in an unsuccessful outcome.