Client Services Manager

23 hours ago

Newcastle, Australia Facilities First Australia Full time

**Who We Are?**

Facilities First Australia is Owned and operated by Serco, our team is part of the AsPac Facilities Management Business unit and one of the fastest growing FM service providers in the market. We take pride in maintaining facilities to deliver an exceptional experience for the clients and communities we serve. We are passionate about providing the best possible spaces for people to work, live and play.

At Facilities First, care is at the heart of everything we do. As an employer, we are committed to providing a supportive, safe and inclusive team culture for our people.
We are looking for a Client Services Manager to provide exceptional service to our clients in Newcastle Region

**The Role**:

- Oversee cleaning operational deliverables and achieve the KPIs set
- Develop and maintain strong, positive relationships with both internal and external stakeholders including direct staff and sub-contractors
- Supporting growth within your portfolio and identifying new business opportunities
- Drive a high performing cleaning culture within your teams
- Manage and deliver the expectations of clients and contracts
- Visit clients and conduct regular audits and site inspections

**The Person**:

- Experience in the Facilities Services industry is essential
- 2+ years of experience in multi-site/service management
- Can effectively communicate at all levels within the business in both verbal and written format
- Understanding of workplace health and safety and ability to promote a safe work culture
- Ability to prioritise and manage tasks to meet deadlines
- Proficient with Microsoft Office and general computer skills
- Proven interpersonal skills and ability to directly lead a team to achieve exceptional outcomes
- Current National Police Check
- Must be able to drive to various sites

**Essentials**:

- Hold a current and valid Australian driver’s license
- White Card and Working with children check
- Unlimited Work Rights

**What can we offer you?**
- Autonomy and support in your day-to-day activities
- A workplace culture where our people feel valued, respected and empowered
- Good salary and performance benefits
- Become part of one of the fastest growing businesses in Australia and make your mark
- High performing team with a long runway for career development

Facilities First are a proud Equal Opportunity Employer

**Job Types**: Full-time, Permanent

**Salary**: From $70,000.00 per year

**Benefits**:

- Company car
- Employee discount
- Professional development assistance

Schedule:

- Day shift

Supplementary Pay:

- Performance bonus

**Education**:

- High School (Year 9-11) (preferred)

**Experience**:

- Similar: 1 year (preferred)

Licence/Certification:

- Australian Drivers License (preferred)

Work Authorisation:

- Australia (preferred)

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