Customer Service Representative,

**Customer Service Representative, (Case Manager) - Sydney**:
NSW - Sydney CBD Workers Compensation Full Time
- **Bring you charisma & charm to a new role supporting injured workers**:

- **Work in a fast-paced team environment that focused on your development**:

- **Work from home flex once fully trained**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

We are seeking passionate individuals from the hospitality environment to join our diverse team and carve out a new career supporting people injured in the workforce.

No two days are the same however your experience in the hospitality industry will support your learning as your become a Case Manager. This is a great opportunity to step away from your hospitality environment and harness your customer service skills, thrive in an inclusive team culture, whilst learning the ever-changing world of workers compensation.

As one of our dedicated Case Managers you will help injured workers get their lives back. You will liaise with a variety of different stakeholders including allied health professionals, employers, and the injured person. This is a fast-paced role where no two days are the same. Our case managers play an integral role here at EML and you really have the chance to make a difference in other people’s lives.

This will be a **full time** position based in the **Sydney CBD **office, with flexibility to work from home once fully trained.

**ABOUT THE ROLE**
- Answer new inquiries and gather evidence about claims
- Reassure, assist and help customers with empathy
- Manage difficult conversations and take ownership of your own portfolio of claims
- Liaise with a variety of different stakeholders with ease
- Work in a supportive team environment to get the best outcomes possible for our customers

**ABOUT YOU**
- Bring a positive attitude and keen desire to learn new software, systems, and processes
- Enjoy being part of a dynamic team culture and have a positive approach
- Enjoy working in a fast-paced dynamic environment and have an agile approach
- Ability to confidently engage with stakeholders at different levels
- Have an empathetic and compassionate approach to your customers
- You will have sound ability to facilitate high levels of administration

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program (including Apple, Woolies + the Iconic)
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
- Health insurance