Customer Care Representative

7 days ago

Sydney Central Business District, Australia HAYS Full time

Customer Care role for a growing Insurance company, Pyrmont location, WFH flexibility, $70k to $75k + Super.

**Your new company**
This is an insurer that is in hyper growth mode, looking to disrupt the industry by taking the complexity out of life insurance so that more Australians can protect themselves and their loved ones. A relatively small organisation of around 80 people based out of Pyrmont, they have a flat hierarchical structure that involves the entire business in strategic decision making and organisational growth. Everyone is an expert in what they do, and with industry leading products, their aim is to provide customer excellence and make a genuine difference.

**Your new role**
This is an insurer that is in hyper growth mode, looking to disrupt the industry by taking the complexity out of life insurance so that more Australians can protect themselves and their loved ones. A relatively small organisation of around 80 people based out of Pyrmont, they have a flat hierarchical structure that involves the entire business in strategic decision making and organisational growth. Everyone is an expert in what they do, and with industry leading products, their aim is to provide customer excellence and make a genuine difference.

**What you'll need to succeed**
- Life Insurance experience is needed for this role, due to it being a small team this foundational knowledge will really allow you to excel quickly and help support customers and your team with ease
- Good stakeholder management skills and experience, as you will regularly be working together with intra-group personnel like underwriting and distribution to service the client needs
- The confidence and communication skills to speak to advisors and clients, and explain complex and sometimes confusing concepts with ease
- The ability to commit to a minimum of 12 months in the role with expectation to grow within the organisation
- Forward-thinking attitude, self-starter, team player and reliable are all key skills for this role.

**What you'll get in return**
- Full-time position paying $70-$75k + super, Monday - Friday hours either 09:00-17:00 or 08:30-16:30
- Enthusiastic and collaborative team. Flat structure where upper management regularly involves the whole organisation to path the way for organisational growth. Social and family-feel culture that is extremely supportive.
- Flexible working, after training only required to come into the office 2-3 times per week
- Opportunity to contribute to a growing organisation, have your opinions and ideas listened to and implemented
- Interview and start ASAP

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2701975

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