Customer Service Representative

1 week ago

Sydney Central Business District, Australia HAYS Full time

Work for one of Australia's leading Insurance Company's
**Your new company**
Claims Consultants are responsible for the management of claims activities required to process claims within expected delivery timeframes and delivering effective and consistent customer service whilst minimising costs to Coles.
The role is permanent full time and will be based from the Sydney CBD office. To be able to work from home you will be required to have a designated work area and a fixed internet connection.

**Your new role**
- Manage claims within designated authority limits and in accordance with Coles Claims principles to meet customer expectations and service level Targets
- Handle inbound and outbound calls
- Deliver to customer service standards including the management of customer complaints
- Liaise with all relevant parties to provide regular updates on the progress of claims and leverage the expertise of specialist claims teams and other key stakeholders
- Live the performance behaviours and demonstrate the Coles ways of working to create an inclusive and flexible approach to managing Coles Claims outcomes
- Identify and escalate opportunities for continuous improvement in processes

**What you'll need to succeed**
- Customer oriented with strong communication skills.
- Previous work experience in a customer facing, service-oriented role
- Able to work collaboratively within a team environment
- Prior exposure to insurance claims handling systems, processes and procedures
- Sound computer literacy

**What you'll get in return**
- permanent position with career growth opportunity's
- bonuses and competitive rates
- hybrid working arrangement
- supportive and collaborative team culture

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2754307

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