Executive Manager

**Executive Manager - Market Research, 12 Months max-term**
- You are passionate to lead market research to uplift customer excellence
- We are leading the world in customer excellence as Australia’s largest bank and fintech.
- Together, we can create a brighter future for Australian economy

**Do work that matters**

Marketing and Corporate Affairs (MCA) works with all parts of the Group as a trusted partner to enhance and protect CommBank’s brand and reputation, increase the bank’s competitive advantage and deliver customer and business value.

The purpose of the Group Research and Insights team is to provide evidence of a customer perspective to support effective and customer driven business decisions and drive excellence in customer offerings and experiences, and to help CommBank to achieve its vision.

**See yourself in our team**

This role is responsible for leading the Market Research Chapter across CommBank to support the organisation with the customer insights that support decision making within business units.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

**Key Responsibilities**:

- Lead the Market Research Chapter from both project delivery and craft development
- Oversee multiple streams of research programs including customer insights, brand and market research and ethnographic research.
- Transform the market research technology estate to be future fit, including the enablement of AI internally and through supplier engagements and transition Qualtrics capabilities into day-to-day insight generation.
- Build, manage and support supplier relationships to ensure better outcomes for our customers and business partners.
- Synthesis and integration of insights across multiple data sources to optimise CommBank's market research investment.
- Lead a team of market research professionals with a range of qualitative, quantitative and ethnographic research skills, with varying degrees of expertise, providing coaching, guidance and growth opportunities as required.

**Technical Skills**:

- A highly experienced market researcher with experience across both qualitative and quantitative techniques.
- Proven experience driving technology transformation.
- Outstanding people leader with ability to guide multi-disciplinary teams to achieve long business objectives and goals.
- Exceptional interpersonal skills and the ability to collaborate with stakeholders.
- Experience in large scale complex projects, organisational change initiatives and implementing customer journeys.
- A reputation for building a positive and high-performance team culture through effective talent and performance management skills.
- Strong work ethic, a curiosity to learn and an eagerness to pursue personal development.
- Exposure to AI would be ideal but not mandatory.
- Risk mindset - all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

**Working with us**:
Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our careers website.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

**APPLY NOW to do your best work and live your best life with us**

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Advertising End Date: 26/05/2025