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Customer Experience Officer
3 weeks ago
**Permanent Full-Time**
The City of Cockburn is dynamic and rapidly growing. The City delivers outstanding service to the Cockburn community using a progressive and contemporary delivery model, to achieve our vision of _Cockburn, the best place to be._
It provides its employees with generous employment conditions and highly desirable lifestyle benefits including:
- **Generous superannuation (up to 15%)**:
- **Professional development opportunities**:
- **Additional 2 days of leave per year**:
- **Cockburn ARC membership and wellness programs**
**The City**
Cockburn is one of the major coastal cities found in the state of Western Australia. With a current population of over 120,000, the City is dynamic, rapidly growing and an exciting place to be.
Situated just 22km south of the Perth CBD, Cockburn boasts an amazing coastline, beautiful beaches, and parks, and is supported by a rich mix of community facilities and diverse employment opportunities. It is a major organisation within the Perth metropolitan region, with a long history and an exciting future.
We’re a place of opportunity for professionals and we’re focused on delivering for our community.
**About the Position**
As the City’s first point of contact, the Customer Experience Team are responsible for providing the community with information on the City’s diverse range of services.
A key responsibility of this role is the delivery of outstanding customer service to both internal and external customers in accordance with the City’s Customer Service Charter, Council Policies and Procedures.
The position is integral to the effective operation of the centralised customer contact centre and customer service desk and involves a variety and high volume of administration duties involved with processing information and service requests.
**About YOU**
Are you looking for a fulltime permanent role where you enjoy providing outstanding customer service? Have you had experience working in a contact centre or med-large call centre where you enjoy a fast pace? If **yes** then this may be the role for you
You enjoy collaborating with others, work well independently, and have a curiosity to learn. You’ll do great here if you are an excellent communicator who gets a sense of achievement out of being part of a bigger picture and helping people.
In addition, the successful applicant will possess the following;
- Demonstrated experience in a customer service and inbound contact centre environment.
- Experience of cash handling and reconciliation procedures.
- Highly developed Customer Service, conflict resolution and interpersonal skills.
- Excellent verbal and written communication skills, including a professional and pleasant telephone manner.
- Previous experience in Local Government will be highly regarded.
**Salary**: $71,622 - $76,521 depending on qualifications and experience.
